Grace B.
Very knowledgeable and caring
Very knowledgeable and caring. Great combo, as well as efficient and logical :)
Response from ThrivelabSep 26, 2023
We appreciate your kind words! We're here for you!

Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.
Thrivelab (thrivelab.com) has 1,328 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Hospital & Emergency · IRVINE, California
Excellent

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Excellent
Hospital & Emergency · San Francisco, California
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Hospital & Emergency · Los Angeles, California
Excellent
1,328 approved reviews, newest moderated first
Grace B.
Very knowledgeable and caring. Great combo, as well as efficient and logical :)
Response from ThrivelabSep 26, 2023
We appreciate your kind words! We're here for you!
Michelle L.
I was lucky enough to find Thrive Lab! No doctor would listen to me as to my issues with menopause. I was sent on my way and told this is how it is. Since my first visit with Michele Postol, and starting the bio identical hormones, I feel like I did 10 years ago!
Response from ThrivelabSep 11, 2023
Amazing to hear you're feeling back to your self! We're happy to connect with you and continue to serve you throughout your journey.
customer
From the initial consult to the extensive phone call with the NP, I felt my needs were heard and understood. My questions were answered in detail. I'm looking forward to my journey.
Response from ThrivelabSep 11, 2023
So happy you feel heard and understood. We're happy to serve you.
B V.
Absolutely horrible. They are overpriced, neglectful and disorganized. They will withhold medication from you for weeks and months in order to make more money. Don't do it.
Response from ThrivelabSep 11, 2023
It is our goal that patients receive accurate shipments in a timely manner. There are several factors that are in play regarding shipments. Lab completion if needed, payment, RX, pharmacy fulfillment. We will work to identify if this was a failure or if something is missing to have your order filled. Please visit your patient portal to connect with patient care to ensure this is escalated and resolved promptly https://portal.thrivelab.com/
Nick
No help with an expiring kit. Would have only taken new blood sample vials to be sent. You’ve lose my future business
Response from ThrivelabSep 12, 2023
It is our goal that patients receive accurate shipments in a timely manner. There are several factors that are in play regarding shipments. Lab completion if needed, payment, RX, pharmacy fulfillment. We will work to identify if this was a failure or if something is missing to have your order filled. Please visit your patient portal to connect with patient care to ensure this is escalated and resolved promptly https://portal.thrivelab.com/
Maria C.
They told me what kind of an ultrasound I needed. Nice, kind, and understanding service.
Response from ThrivelabSep 11, 2023
We appreciate the kind words.
Sky F.
I am feeling like my old self, and that is big for me, and I am very grateful. The experience with Thrivelab has been great. The check-ups/ins are friendly, accommodating, and persistent, which I enjoy. It's good to see that I'm progressing and have someone to share that experience with. Rachel has been a real blessing.
Response from ThrivelabSep 11, 2023
Wow, we're so thrilled to hear you're feeling like your old self! Let's keep this journey going.
Susan
When I first began services with Thrivelab, I felt confident in my decision and believed I found a provider who was worth the investment. The initial consult and first month delivery went very well. Since then, my experience with Thrivelab has been less than satisfactory. In the short time I have been receiving care, there was an unexplained delay in my prescription refill causing me to miss THREE days of treatment, calls not returned as promised by the operator, and a follow-up appointment cancelled after waiting 30 minutes from the start time. Although the staff is always cordial, and even refunded my monthly membership fee for inconveniences, I get the impression things are overlooked and/or ineffectively communicated among them. At this point, I'm not sure if Thrivelab is truly the five star provider it claims to be on their site and my experience so far is making me second guess if I can trust them with my care. 8/29/23 edit: I’m not sure how you are having trouble reaching me when my phone number and email are clearly listed on my account profile. I have not received any missed calls/voice mails etc.
Response from ThrivelabAug 25, 2023
It is important that you receive the care and attention you deserve from us. The expectation is that you have a response and resolution to your outreach in 24 hours or less (excluding weekends and holidays). Our Director of Operations Jordan would like to connect with you for further feedback and to ensure you do not face this challenge in the future. Due to privacy settings on Trustpilot your first name is the only information we have and are unable to identify you. You can connect directly by calling 737-747-8984 or emailing at [email protected].