Thrifty Car RentalReviews of thriftyuae.com

The company is very good; I had the best car rental experience through Thrifty UAE

I'm an expat living in Dubai and have rented cars from various car rental companies - Enterprise, Autostrad, Hertz - all of which have had fine customer service. Thrifty has been terrible. On Christmas, I hit a curb pulling out of my hotel. I didn't anticipate this causing any issues.. so I kept driving. On the highway my left front tire fell off of my vehicle, so I pulled over to the side of the road with hazard lights on. I called Thrifty and they were zero help, just kept telling me that I needed a police report. Thankfully a police officer came to tow me to a mechanic. I asked the officer for a report, but he said that I didn't need one. I called Thrifty - no help, no guidance - just told me that I needed a police report. I paid $82 for a new tire and labor. I drove to a Thrifty garage to determine if insurance needed to cover anything (i paid for full insurance), Thrifty told me to go the police station. The police told me that I had to go back to where the accident happened to file a report. I did just that. The police officer who came to look at the car said that he wouldn't write a report because there was no damage. I called Thrifty. The officer spoke with them for 10 minutes, telling Thrifty that they don't know the law and just want money out of me (it costs $142 to file a police report). He told me to return the car without a report and to call the police if Thrifty refused to accept it. Thrifty called me 20 minutes later to tell me to file a report on the Dubai police app as a 2 car accidenet "hit and run" or Thrifty would charge me $273. I'm a 24 y/o single female who was just trying to drive to church for Christmas mass, hit a curb and now has wasted 7 hours between the accident, tire shop, garages, phone calls and the police station

Horrible company, Its December and they have just charged my card from a fine in august without any proof of the fine. In addition when my car got damaged and had to be repaired, I was offered no compensation for the time lost and had to pay for it even though I bought their insurance. Scammy company like the rest of dubai

Great customer service, very helpful and polite. I would like to thank the following: Omar, Mustafa, Cherry and Paul for their fantastic services when taking the motor vehicle from their branch.

The worst experience. I hired a car thru invigo which brings you a thrifty car, the worst service and so disorganized. They delivered a car with stains and then had me pay for the stains as not all images were loaded to the system on check out. I should have taken pictures. Don’t use thrifty

Worst car rental company ever. Service 0. Do not trust

I request all Don’t trust this fraud thrifty they r scammers simply deduct and charge more and rude behaviour specially golden sands hotel branch Sharjah UAE. They will make u cry by charging extra amounts and don’t refund your deposits or cancellations as well

The person working in your Masdar Central Mall branch in Abu Dhabi is extremely rude. Funny enough he kicked his chair out of frustration because he was so mad. And when I told him that I will make complaint to his management, he told me to go ahead and do whatever I want. I have beenn trying to reach out to your Abu Dhabi office but I can't seem to get through to anyone. I highly recommend not to using their services.