Thrifty Car RentalReviews of thriftyuae.com

The first time I rented with Thrifty Dubai everything went smoothly, but my second rental turned into an absolute scam. I was accused of a traffic violation that never existed. I checked immediately with Dubai Police and RTA apps – no fines were listed. I even sent screenshots and later CCTV proof showing the car was parked at the time. Despite this, Thrifty forced me to pay AED 440, claiming the fine was “already paid” on the same day, which is why it no longer appeared. This is a well-known trick they use on customers. At the return, the staff lied repeatedly, and when I insisted on the truth, a female employee threatened me with police and jail – completely unacceptable behavior. On top of that, they charged me AED 157 for a tiny scratch on the bumper, even though I had full SCDW insurance with 0 AED excess. Their excuse: I should have provided a police report for a scratch – something impossible and absurd. After I reported them to Dubai Consumer Protection, my Thrifty account was mysteriously deleted and all past rentals disappeared. They claimed this was due to a “system update” – another shameless lie. The first rental may give you hope, but the second will destroy your trust. Thrifty Dubai is not just unprofessional – they are dishonest and intimidating. Tourists especially, be warned: this company is running scams.

I recently rented a car from thrifty. The transition was very swift and easy. Orwa assisted me and she is the best. She handled with so much professionalism and ease. I would recommend her anytime.

Worst experience ever I write bad review and ttrifty deleted it and exchanged by good one this is wrong to write by my name Tyre exploded and we were about to die cars are dirty and week AC very bad company should be reported for people safety the driver while picking car wants to take money from me because he smell smoke I spite that no one from family is smoker supervisor she supported him, unsafe cars, bad cars and bad deal

It is the worst leasing company I've seen in my life. They are liar and they don't follow their commitments even if they sent them by written

They don’t share tracking number. Order takes ages to reach you. They let you buy things that are not even available in the inventory of the vendor, I mean you pay and good luck about receiving date!! You call them and email them several times, they respond nicely but without resolving your request.

I would like to express my deep dissatisfaction with the service I received from your company. When I initially arrived to collect the car I had reserved, I was informed that it was not available. The staff asked if I could wait, and I agreed. I then went to the City Center branch and spoke with the admin, who assured me that the car would be delivered to my hotel later that day. I provided them with my location and hotel details as requested. Unfortunately, the car was never delivered, and no one contacted me. I followed up by calling and messaging the company, and I was told it would be delivered the next day between 3:00 and 5:00 PM. I waited for two hours as instructed, but again, there was no response. My calls were ignored, and no car arrived. When I returned to the City Center branch for clarification, I was given various excuses, including that there had been a traffic accident and heavy traffic from Sharjah to Ajman. While I understand that such issues can occur, they are not the customer’s responsibility — especially when I was not kept informed. After two days of delays, broken promises, and complete lack of communication, I finally received a different car. Upon returning it, I was even charged 57 AED for a minor difference in the petrol level, which I found unfair given the poor overall experience. This level of service is unacceptable. The failure to communicate, honor agreements, or respond professionally reflects extremely poor customer service. I will not be using your services again and strongly advise others to be cautious when dealing with this company. Thank you. Yousef

We asked for a 4x4 car which was needed to get to our destination. When renting the car I asked several times if the car we were renting was a 4x4 and the lady behind the desk even called her colleague to confirm this. When we entered the point where all cars were checked it seemed our car was not a 4x4 and we had to park the car and organize a driver at high cost. The company did not apologize or compensate or whatsoever and I even just found out that they deducted an amount from my credit card which was not authorized. Lots of communication with them and still not refunded. This is fraud.

I booked through Expedia. Thrifty was shown when I searched for cars in Pensacola Int'l Airport (PNS). Comes to find out it was not located at the airport and I had to take an Uber to the location, several miles away! A waste of time, frustrating, deceiving and disappointing!