Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestMar 5, 2026

Hi Donna, We’re truly sorry for the frustration and disappointment this experience caused. We completely understand how upsetting it must have felt to receive your order, carefully wash the items as you normally would, and then see fraying on a top you hadn’t even worn yet. We also hear your concerns about care instructions. For many of our pieces, laundering guidance is listed on the product page under the “Fabric” section, as some of our specialty fabrics require more delicate handling, such as hand washing and laying flat to dry. We understand, however, that this may not always be obvious, and your feedback about including clearer or more prominent care labeling is absolutely valid. We are passing this along to our product team for review. In regard to returns, our policy does require items to be unworn and unwashed to be eligible, which is why we were unable to move forward once the garment had been laundered, unfortunately. We genuinely appreciate you giving us a try — both for yourself and for your family — and we’re truly sorry this experience fell short of expectations.

Response from Three Bird NestMar 5, 2026

Hi Julie, Thank you for taking the time to share your feedback. We’re truly sorry to hear you were disappointed with your recent order. We understand how frustrating it must have been to have an issue with the pants after washing them, especially since you mentioned you loved them initially. As noted in our correspondence, once an item has been worn, washed, or spot-treated, we’re unable to accept it for return per our policy. Spot treatments and certain cleaning agents can sometimes react with garment dyes in unexpected ways, even if bleach isn’t used. We also apologize for any confusion regarding your email — your email message was received and merged into your chat conversation you had with us. While we understand this experience has been disappointing, we do appreciate you giving our brand a try and sharing your honest feedback.