Three Bird NestReviews of threebirdnest.com

I really like their clothing. It is cute and well made.

Love the style. Runs extremely big. Should’ve sized down.

I ordered everything in small. It was huge! Not fit to size I have to get everything altered so I really saved nothing.

Their shipping time is horrible. Their no return or exchange policy stinks. I love their clothes but both times I purchased they were too big and I couldn't exchange them. And although the girl who poses for all the pictures is I assume the owner, and very pretty, I hate that she is the only person we see in the clothes. She wears all her pants above the ankle, everything is a size small reference.

I love all the clothes I get from here. The way we’ll, and are so playful to wear

I have purchased from TBN for a few years. After my most recent interaction with customer service, I will no longer be a customer. I followed the return process and did not receive my full credit. I didn’t receive an email explaining so I reached out. I was told the item was defective and couldn’t be returned. I explained that was the reason I returned the item. After wearing one time while working from home and washing one time on gentle, the shirt came apart at two places. I received the same reply that defective product couldn’t be returned! I gave up and removed TBN from my list of online boutiques. I received a response that appears to state that I damaged or altered the item! I am beyond offended! I did nothing but wear the shirt and then wash it. Wow!

Love the clothing, hated being charged $135 for duty to Canada. Get a better system or at least show the duty charges at checkout. Very disappointing experience. Can never shop here again.

In the past month or so I made two orders. The first arrived safely and items were about as expected, but the shipping method they use is very slow. Items arrived about 11 days after they shipped. Slightly annoying, but not a huge deal. My experience with the second order was just ridiculous. I made about a $400 order and paid extra to expedite this time. I got a Fed Ex tracking number the same day. 9 days later, my order was still in pre-ship status with no acknowledgement that fed ex had ever received it. I reached out to the merchant for an update, who quickly responded that the carrier must have failed to scan it in and was likely lost in transit. They advised they were not responsible for shipping issues and that I should buy shipping insurance next time. They did refund the express shipping. They said I would not be offered a resolution for another 15 calendar days. They said they would reach back out. Those 15 days came and went. I disputed on my card. This is silly. Because there is no acknowledgement of receipt by the carrier (FedEx), there is no evidence this order was ever fulfilled or sent. To this day, the package is still in “pre-ship” status. I will probably never know if they ever sent it or not. It’s a bit insulting to be advised to purchase shipping insurance in the future when insurers typically do not cover “shipments” that were never scanned in (aka, no proof they were actually shipped.) Obviously, I do not feel comfortable doing business here again and feel generous giving two stars.