Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestOct 1, 2026

Thank you so much for your order and your support of Three Bird Nest. We sincerely apologize for the delay with your package and for the frustration caused by the lack of communication. Due to a high volume of inquiries, our response times have been longer than usual. For future reference, the quickest way to get assistance is through the Live Chat feature on our website. You’ll be connected with one of our agents in under 60 seconds, and it’s available 7 days a week for your convenience. In the meantime, one of our agents will continue assisting you via email and will work with you to get this resolved. Thank you for your patience and for giving us the opportunity to make this right.

Response from Three Bird NestSep 28, 2026

We’re truly sorry to hear about your experience and we sincerely apologize for the delay in getting back to you. Due to a high volume of inquiries, our response times have been longer than usual, and we’re very sorry that this impacted your experience. For future reference, the quickest way to receive assistance with order adjustments or other time-sensitive questions is through our Live Chat feature on our website. You’ll be connected with one of our agents in under 60 seconds, and our Live Chat is available 7 days a week for your convenience. Regarding your refund, Three Bird Nest is a smaller business, and while we do our best to keep return costs as low as possible for our customers, returns result in a $9.98 return fee deducted from the refund, as well as the original shipping cost, which is non-refundable as it covers a service that has already been provided. Any applicable non-refundable taxes may also be deducted. We completely understand that these costs can be disappointing, and as our company continues to grow, this is an area we hope to revisit. Your feedback regarding our returns process is genuinely appreciated and helps us identify the policies that have the greatest impact on our customers. If you prefer not to use our return portal, you’re also welcome to purchase your own shipping label through a carrier of your choice and send your return to: Three Bird Nest Returns Order # 2001 Midway Rd. Suite 200 Lewisville, TX 75056 Please be sure to include your order number with your return. We also recommend obtaining a tracking number so that you can monitor the status of your package. Once we receive your return, we’ll process your refund to your original form of payment within 5–10 business days. We truly appreciate you taking the time to share your feedback. We hope we have the opportunity to provide you with a better experience in the future.

Response from Three Bird NestSep 28, 2026

We’re so sorry to hear about your experience with your item! We completely understand how disappointing it must have been to notice fading, especially when you were excited to wear and enjoy your new piece. Our damage claim and return policies do require items to be unworn, unwashed, and have their original tags attached. We know this can be disappointing, but these guidelines help us keep our process consistent and fair for all of our customers. For the best experience with your Three Bird Nest pieces, we do recommend following the specific care instructions for each item. These can be found under the “Fabric” section of the item description and are provided to help maintain the garment’s quality, color, and overall appearance. We truly appreciate you bringing your experience to our attention. We take feedback like this seriously and will be sure to share your comments with our team as we continue working to improve the quality of our products and the experience we provide. We’re sorry we couldn’t offer the resolution you were hoping for but we truly appreciate your feedback and hope we have the opportunity to provide you with a better experience next time.

Response from Three Bird NestSep 28, 2026

We’re so sorry to hear about your experience with your item. We completely understand how disappointing it is to have an issue with the pants after only a few washes. Our damage claim policy does require items to be unworn, unwashed, and have their original tags attached. We understand this can be disappointing when you’re experiencing an issue with an item, but these guidelines help us keep our process consistent and fair for all of our customers. For the best experience with your Three Bird Nest pieces, we do recommend following the specific care instructions for each item. This can be found under the “Fabric” section of the item description and is provided to help maintain a garment’s quality and overall appearance. We truly appreciate you bringing your experience to our attention. We take feedback like this seriously and will be sure to share your comments with our team as we continue working to improve the quality of our products and the experience we provide. We’re sorry we couldn’t offer the resolution you were hoping for, but we genuinely appreciate your feedback and hope we have the opportunity to provide you with a better experience in the future.

Response from Three Bird NestOct 1, 2026

We’re so sorry to hear about your experience with the Drift Wave Ruffle Wide Leg Pants. We reviewed the details of your order and noted that your concern was reported after some time had passed following the delivery of the item. While we truly wish we could have offered a different resolution, our damage claim policy does have specific guidelines in place and unfortunately, given the timing of the request we weren’t able to move forward. We know this may not have been the outcome you were hoping for, and we sincerely apologize for the disappointment. We truly appreciate you taking the time to share your feedback and hope we have the opportunity to provide you with a better experience next time.

Response from Three Bird NestSep 22, 2026

We’re so sorry to hear about your experience and how frustrating this has been, especially after being a repeat customer. Our returns team is required to log items exactly as they’re received, and in this case they noted a scent on the garments. When we say “perfume,” it can refer to any noticeable fragrance or product scent, including things like deodorant, hair products, laundry detergent, fabric softener, or room sprays. Because of our return policy, items that arrive with any scent or signs of wear are considered not to be in their original condition and must be denied for restock. You can read more about this policy on our Help Center page. We truly don’t want you to feel scammed or unheard and we did offer a few options to move forward. You’re absolutely welcome to reply to our team so we can help. We’d be happy to continue the conversation to see what else we can do within our policies. We appreciate your support and feedback, we’re always working to make our customer experience fair for everyone.

Response from Three Bird NestSep 22, 2026

We’re so sorry the tracking information was not more helpful and that this experience left you feeling frustrated. We completely understand how concerning it can be when your package shows as out for delivery but doesn’t arrive when expected. Unfortunately, we see the same tracking information that is available to our customers so we’re unable to provide additional details or updates beyond what the carrier provides. The good news is that your package was delivered later that same day after you reached out. We sincerely appreciate your patience and understanding. We know tracking updates can feel especially confusing when a delivery is delayed or the information doesn’t update as expected. We’re truly sorry that your interaction with our team left you feeling disappointed, and we thank you for taking the time to share your feedback with us.