Matt W.
Takes forever to receive anything and…
Takes forever to receive anything and customer service is useless... They just tell you to keep waiting. I hope I'm still alive by the time the product arrives. I ordered it almost 4 weeks ago and I was told to wait 2 more weeks and then contact my local. Post office for help. Then if that doesn't work to contact them again. They shipped it but I get to do all the work to find out why it's not working. I didn't ship it, you did. Don't put the burden on the customer. Worst shipping and customer service experience I've ever had. According to them, 5 weeks is standard shipping time. They could have walked the product here in less time. Shocking.
Response from ThreadlessApr 28, 2025
Thanks for sharing your experience, and we understand your frustration with the long delivery time and the need to contact your local postal service. It's not the experience we want for you. It is unfortunate that international shipping can take up to 5 weeks due to customs and local processes outside our control, often requiring your direct contact. Your order has shipped, and we're monitoring it. We'll reach out with tracking updates and information to help you connect with your local postal service. Thank you for sharing your experience, and we're truly sorry to hear about the frustration caused by the long delivery time and the need to contact your local postal service. We understand this isn't the smooth process you expected with international shipping.



