ThreadlessReviews of threadless.com

Response from ThreadlessJan 2, 2026

Thank you for sharing your feedback, and I am sincerely sorry for the frustration this wait has caused. A six-week delay is completely unacceptable and certainly not the experience we want for our customers. While we did face some production and stock challenges over the holiday season, that timeframe is far from our normal standard. I have searched our system for an order under your name or any recent support history, but I haven't been able to locate a match. We want to look into exactly what happened and make this right for you immediately. Please reach out to our support team at [email protected] with your order information so we can investigate this and find a resolution. We value your business and hope to have the chance to fix this.

Response from ThreadlessDec 12, 2025

We sincerely apologize for the incredibly frustrating experience you've had with our customer service and the delay/loss of your package, especially since this was intended as a Christmas gift. We understand your disappointment and we would be happy to look into this more. Please email us at [email protected] with your order number so we can look into the tracking status, address the breakdown in communication, and find a swift resolution for you.

Response from ThreadlessOct 14, 2025

Thank you so much for your honest feedback. We're genuinely happy you still love our designs and appreciate the shout-out for our responsive customer service team. However, we are very concerned about your experience with the prints peeling/fading after only a few washes. We have immediately escalated this to our production and sourcing partners to pinpoint recent changes in materials and processes. We are committed to restoring the durability you expect from us. If there's anything more we can do to help, or if you're interested in trying out a different style of shirt to see if you like the material better, please don't hesitate to reach out to the team and we can help you with your replacement.

Response from ThreadlessSep 22, 2025

Thank you for your feedback. We're very sorry to hear about the issues you've experienced with your recent orders and our customer support. This is certainly not the level of service we aim to provide, and we sincerely apologize for the frustration this has caused. We would be happy to look into this for you right away. Could you please update your review with the last four digits of your order number? We will use that information to track down your purchase and see what we can do to help. While our team is usually pretty quick to respond, sometimes during busy periods, it can take 2-3 business days to get back to everyone. We want to assure you that our support team is dedicated and will do everything they can to resolve this for you. We appreciate your patience and look forward to helping you get this sorted out.

Response from ThreadlessSep 11, 2025

Thank you for your feedback. We are so sorry to hear about your frustrating experience and for the disappointment this has caused, especially given your long history with Threadless. We're proud to have been a part of your family's traditions for so many years and we sincerely regret that we didn't meet your expectations with this recent order. We see that you're working with Josh from our support team to get this resolved. He's been looking into this specific issue with our printers, and we're committed to making this right for you. We truly appreciate you taking the time to share this with us; your feedback is invaluable as we work to ensure the quality and customer service you've come to expect from us.

Response from ThreadlessSep 9, 2025

Thanks so much for leaving a review and for being a loyal customer for over a decade. We're so happy to hear you're still enjoying your older Threadless items. We're really sorry to hear that the new items you ordered didn't meet the quality you've come to expect from us. We take feedback like this very seriously. We want to make this right and look into what happened with your recent order. Could you please send us an email at [email protected] with more details about your purchase? We'd appreciate it if you could include your order number and any information about the sizing issues and pilling you experienced. Thanks again for your feedback and for your support of the incredible artists in our community.

Response from ThreadlessSep 8, 2025

We're sorry to hear you've had a negative experience using our website. We haven't heard of any widespread issues regarding desktop functionality, but we'd be happy to investigate this further for you. Please send us an email at [email protected] with more details about the specific issues you encountered, including the browser you were using and the pages where you experienced problems. We'd love to have our team look into this so we can improve the experience for all of our users. We look forward to hearing from you.