ThreadlessReviews of threadless.com

Response from ThreadlessAug 4, 2025

Thanks for reaching out and sharing your frustration. We're sorry to hear that you've had a negative experience with our artist team and the submission process. We understand how disappointing it is to have your designs rejected, and we want to help you get your work approved. Our review process for submissions is in place to ensure all designs meet our quality standards and are properly formatted for printing. We'd be happy to provide more details about why your submissions weren't approved. Sometimes, designs submitted to a specific challenge have very specific guidelines that need to be met. Other times, it's just a simple adjustment to the file that needs to be made. If you reach out to our artist support team (you can simply reply to any notification you received throughout the submission process), we can share some more specific insight into your submissions. We're confident that with a few tweaks, your designs can be resubmitted and approved.

Response from ThreadlessAug 4, 2025

Thanks for sharing your honest feedback. We hear your frustration and appreciate you taking the time to outline these concerns. We're truly sorry that you've had this experience with our platform. We want to assure you that supporting artists is at the heart of what we do. We understand that having control over your pricing and brand is crucial. We'd love to help you get the settings you need for your shop. We offer two pricing options: you can choose Managed Pricing where we set the prices, or you can select Set Your Own Pricing to have full control over your royalty rates. For product customization, we offer lots of options with colors, styles, print placement, and more. If you're trying to achieve something specific with your files, our team would be happy to work with you to make it happen. Please reach out to our artist support team so we can address these issues directly and get your shop set up the way you want it. We're here to help and would love to hear more of your feedback.

Response from ThreadlessJul 25, 2025

We are truly sorry to hear about your extremely negative experience on our platform, and we sincerely apologize for the frustration and disappointment you've encountered. Your feedback is incredibly important to us, and we take your concerns very seriously. We understand your points regarding earnings, the community voting system, platform security, and transparency, and we want to assure you that we are committed to providing a fair and supportive environment for artists. We are constantly working to improve our platform and address the issues our community faces. We would appreciate the opportunity to discuss your specific concerns in more detail and work towards a resolution. Please reach out to us directly at [email protected]. We are here to help and want to ensure your voice is heard.

Response from ThreadlessJul 24, 2025

We're so thrilled to hear about your positive experience with our customer service team! Thanks for letting us know we hit the mark – providing that level of assistance is exactly what we aim for. We really appreciate you taking the time to share your feedback!

Response from ThreadlessJul 21, 2025

We're truly sorry to hear about the issues you've experienced with your recent order, especially regarding the print quality. We understand how frustrating it must be to receive shirts that don't meet the standards you've come to expect from our products, and we sincerely apologize for the saturated, fuzzy, and misaligned prints, as well as the concern about durability. Your feedback is incredibly valuable to us, and we're taking your comments about the print quality very seriously. We're committed to providing high-quality merchandise, and it's clear we fell short in this instance. We would like to make this right. Can you email our customer service team with your order number at [email protected]. We'd be happy to discuss a replacement or refund for your order and ensure you receive the quality you deserve. We also want to learn more about your specific order to address these issues and improve our printing process. Thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to restore your confidence in our products!

Response from ThreadlessJun 30, 2025

We're truly sorry to hear about the ongoing issues you've experienced with multiple orders, and we understand your frustration. It's clear we've fallen short of your expectations for quality, and for that, we sincerely apologize. We've already addressed the recent mug defect directly with you, issuing a full refund and a credit. More importantly, we're taking your broader feedback about consistent defects across various items very seriously. We're actively investigating our printing processes and partnerships to understand why these issues are recurring and to ensure they don't continue. Your experience is not what we want for any of our customers, especially for a valued shop owner like yourself. We appreciate you bringing these critical concerns to our attention; it helps us uphold the quality standards we strive for. We're committed to making things right and earning back your trust.

Response from ThreadlessJun 9, 2025

Thank you so much for your wonderful review! We're thrilled to hear you're so pleased with your recent purchase.

Response from ThreadlessJun 9, 2025

We're so glad we could help! Thanks for taking the time to leave us a 5-star review – we really appreciate it. It was our pleasure to get that replacement shipment out to you quickly.