ThorneReviews of thorne.com

Terrible. They double shipped me and won’t reply to my emails for a return label even though someone answered BEFORE the product shipped to tell me it’s too late to cancel before it goes out 🙄

I have been using Thorne products for about a year. I am on a subscription plan for the vitamins and supplements I take and have consistently found everything to be great. The products arrive on time and I receive multiple notifications about shipping and reorder. I have not had any negative interactions on customer service.

I recently had a terrible experience with Thorne and I'm honestly so disappointed because I'd heard such great things about their supplements and third party testing. I recently tried to place an order but it kept popping up an error message that said "insufficient funds, contact customer support," which was so weird because I had plenty of money on my account. I tried it again a few days later and the same thing happened. I just so happened to check my bank statement because I noticed a lot of money was missing from my account when I noticed over $600 was taken out of my account by Thorne! I never once got a confirmation for my order or an email saying my order was placed and an order number + tracking. Had I not checked, Thorne would have taken $600 dollars from my account without me knowing. I've tried emailing several times over the past week through a couple different emails and I have yet to hear from them. I'll have to dispute the charges with my bank. Please please avoid this company.

Customer service absolutely unreachable for months. Tried call, live chat, email. Nothing. ABSOLUTE SCAM AND SHELL COMPANY THEY NO LONGER DELIVER THE ORDER OR PRODUCTS YOU BUY. They take your money and IGNORE you.

I can't even buy from the brand for the first time. After going through a lengthy sign up process just to get into the website, I can't link my govX as the help page just takes me back to the account page. I also can't use the chat function during working hours as agents are never online and it directs to email inquiries. I am convinced that they don't actually employ anyone monitoring their chat systems during their posted working hours as I tried multiple times, hours apart. I give up. I will try a competitor brand. It's not worth this much friction just to try a product.

Awful company. Customer service never answer emails or phone calls! Products are low quality! Avoid at any cost

A subscription that regularly came on time that I relied on came late. I emailed twice with no response. After deciding I no longer would want this product, I sought to get my money back. The AI message system said it would send me a text to start my return. The link sent me to their “contact us” page. When I finally talked to a customer rep, I was told that I needed to pay for the shipping to return the product and the refund would be processed after they received the item. How do I know I would even get my money back?

Agree with all other reviews. Good products terrible customer service. Recently I went to update an order and they wanted my finger prints, or facial recognition - for a supplement order?! I said no way and tried to change my prescription on the phone. I ended up telling the customer service to cancel and they said they would. Next month my shipment still comes and I am billed. I'm on hold right now again trying to end this madness. I can't cancel my account without giving them my fingerprints or facial recognition DATA! this is not acceptable