ThorneReviews of thorne.com

The product, Fiber Mend causes me stomach and intestinal issues. I have made several attempts to retune the product before the 30 days ends. I do not gain any support via email and when I did Chat they did not help. I have never experienced such poor customer support. Also, the link in the email response for Customer Service is a non working #.

I've been using and recommending Thorne products as a practitioner. I recently learned that Thorne was being acquired by Proctor & Gamble and when I dug deeper I discovered the fact that in 2020 Thorne merged with Onegevity, a "health technology company specializing in AI-driven analysis of biological data." The merged company became "Thorne HealthTech" . Go look that up yourself to see what they do. It pays to thoroughly research not only one's products but the history of "trusted" manufacturers of products you use and recommend. I am disgusted.

Possible Reaction to Thorne Basic B Complex: Urticaria or Niacin Flush That day, I had eaten a little in the morning, and then, because of work, I didn’t have an opportunity to eat properly for about 12 hours. After work, I came home, ate some smoked chicken, and took one capsule of Thorne Basic B Complex. It was only my second day taking this supplement. Approximately 10–30 minutes after taking it, I developed a strong reaction: my skin became red in different areas across my body. The redness was particularly pronounced on my face, knees, and the folds of my elbows, where I also experienced a strong burning sensation. There were no hives or blisters that I could see. Before this, I had been taking other vitamin complexes for many months, including Orthomol Vital M, and I had also previously taken the Apotheka B Complex without experiencing anything like this. I had also eaten smoked chicken many times before without any similar reaction. I called an ambulance. The emergency medical team diagnosed acute urticaria (hives) and administered Allergosan, dexamethasone, and saline intravenously. After the treatment, the redness and burning began to subside. Later, I noticed that Thorne Basic B Complex contains 10 mg of niacin (nicotinic acid), in addition to 130 mg of niacinamide. I learned that niacin can cause a pronounced flushing reaction, including skin redness, a sensation of heat, and burning. I then found reports from other people describing similar reactions after taking Thorne Basic B Complex. I cannot say for certain whether my reaction was an allergic reaction/urticaria or a pronounced niacin flush. Perhaps the long period without food during my workday may have affected the intensity of the reaction. However, the close timing after taking Thorne and the similarity to other people's reports make me suspect this supplement. I will not take Thorne again.

Products are very good - however - Shipping and customer service are way below acceptable level. packages are not shipped on time, several packages arrived damaged, and customer service is NOT HELPING AT ALL

I will never buy from this company again. Everything from the website to its products and service is terrible.

Worst customer service ever. Wanted to return a product the day after receiving. Talked to someone, emailed...crickets. No return label ever sent. And their page does not state we have to pay for shipping back but that is what I was told by the rude customer service rep.

HORRIBLE customer service. All I can do is back up what others have said. Had I read the negative reviews here before ordering from Thorne, I would NEVER had ordered from them. They're charging me for a lost package. I emailed them and tried to chat online. Crickets. Finally, I got an email stating that I had to return the item for a refund. How can I return an item that never arrived? They were arrogant and dismissive.

I tried to order a product and kept getting an error while trying to process my order. Come to find out, each time I hit enter and got the error, it was actually charging me. The charges were pending and thankfully never hit. I emailed multiple times and never received a response.