Thomson DairiesReviews of thomsondairies.com

Great Service.

This is a fantastic company with some great core values for the customer , always on hand to help very friendly customer service (John) with a passion for the farming community that provides us with local milk and produce , would highly recommend door step deliveries

Nicola was very helpful and very polite. She answered all my questions and helped me fix what was needed

Same day response doing exactly what I asked.

I called to change and rearrange my order.My call was answered in seconds and order was done within minutes. Very helpful and cheery chap on phone,excellent service. 5* Oh and products are lovely. 😁

I called today on behalf of my 75 year old mother. She received a letter saying she owed money. This account was closed last March 2022 and this letter came out the blue. I called to query this. Well I was greeted by a very disgusting rude man on the phone. He was patronising, did not allow me to speak and continued to speak over me whilst saying how they are there to help. Nothing could have been further from the truth. His words to me me, it doesn’t matter the age of the person, if they owe money they owe money!! If my mum had off called this person today she would have been broken. She cancelled her orders with this company because she did not receive the items that she was paying for. Her eggs were broken, milk wasn’t there nor was the orange juice. When she tried to call, no-one answered most of the time and when she finally got through they did not apologise or look to rectify this. An absolute disgrace. Be very wary of this company. I shall not remove this post as I feel this is just. All you have done is talk about your company. So many posts reflect the same as mine - Fact. My mum didn’t receive what she was paying for - Fact. You did not offer to fix this - Fact. You took money even though she didn’t receive her items - Fact. We shouldn’t have had to pay anything - Fact. Please acknowledge your faults instead of putting it all on the customer. A number 1 company would not talk to people the way you did - Fact. I wouldn’t call the office again after the unpleasant conversation I had. It was obvious that nothing I was saying was going to be heard or make a difference. I acknowledge I paid £17.00 down from £57.00 but this was for my mums sake as I was clearly advised that you wouldn’t discuss with me as I was not the account holder. I believe this should have been closed due to the fact items were not delivered and the ones that were, were broken. I fail to see how you are here to help when you did not listen or offer to rectify my mums missing deliveries. If stating that I am sexiest helps in your defence then that is fine with me. I am a person defending my mother who has been wrongfully charged and treated unfairly. As stated previously no apology for that and coming after my mum for money on products not received. Clearly I matter more than that. I whole heartedly agree #BeKind - Fact To everyone reading this, stand your ground.

Great service, and website easy to use for changing your order. We now also get bread delivered 😀 Oat milk is the best I’ve ever tasted!

I cancelled my milk in September 2022, ny contacting thomson diaries by email giving enough time to stop any further milk being delivered, I cancelled my direct debit. I have since received a credit controlled email threating me to take action, first for 25.00 , and I have now managed to get this reduced to 11.92 as I was being charged for cancelling my own direct debit. I amnow querying the 11.92 as it does not make any sense going with the time line of me cancelling it. I would not recommend them as customer service terrible