Arthur
Quick shipping
Quick shipping
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listing822 approved reviews, newest moderated first
Arthur
Quick shipping
DONALD
Good Product--Fair price--Quick service
MARTIN
Thank you Thompson cigars! You guys are great! Order came a day earlier than we talked about! Billing and customer Service is excellent! You have a new customer!!
Senior
Timely delivery and quality of the cigar. They were not dried out and that was a great smoke. Very. Very Satisfied. Life long customer now.
Tim
Very dry product. The delivery tends to be extended - seems orders don’t ship quickly.
Keith
The last few orders came immediately..orders previously were delayed far longer than I liked
Djm
Montecristo White Series Rothschilde were kind of dry and a tough draw. Not like the ones I have purchased here in the past.
Glenn H.
You charged me much more than the agreed amount. I have informed Discover that this was unauthorized. I have been a good customer and don’t understand. Glenn Head
Response from Thompson Cigar CompanyAug 25, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.