ThinkGeekReviews of thinkgeek.com

Ordered from ThinkGeek from Canada for about a 60$ value only to have the package arrive with a 55$ customs fee. Tried to return the purchase right away for a partial refund and was told by TG that after they "refunded themselves" I would be generously retruned an amount of 14$ (which means I`ve spent 46$ in exchange for nothing). After speaking over email to their help line they tell me they`ll investigate the issue only to come back with the news that they had miscalculated in the first place and were refunding me approx. 3$ (?). This was followed up by a Customer service call that was taken over by one of their "overlords" who had no interest in resolving the issue beyond touting the virtues of ThinkGeek`s shipping policies and how I could find all the information that vindicated them in this exchange on their website. Bottom line, I have to pay for the 55$ on my 60$ purchase or lose my money. Needless to say, that was my last purchase from TG and I will not recommend them to anyone ever again.

Gifts for kids are a good category and I found many good useful items. My kids like it very much. Will be a loyal customer!

I was not told that there were going to be additional charges upon delivery. $20 on top of the $45 purchase. There should be mention of this during checkout. I will not be ordering from this site again.

My experience with Think Geek was extremely good.... I had ordered a package for delivery to the UK, however as their choice of delivery was UPS, it led to a lot of confusion and a package that had taken 4+ months to arrive. Think Geek kept track throughout while I was waiting for my package from UPS. And did whatever they had to do to make sure I got it, and they let me know when things did or didn't change So Think Geek, if I could, I would give you a 4.999%, with the 0.001% negative due to your choice of courier. Its just that UPS are not as good as the Royal Mail in the UK :) thanks again for all of your help you have me

Dont buy from them. They didnt know where my item was and after 5 weeks they sent me an email saying they received my.parcel and they were giving me a full refund. I had no idea it even arrived in the uk let alone it going all the way BACK to them because I apparently did not pay for a customs charge (I never even received one). Customer service refused to refund my shipping part of the order because apparently its all my fault. Great way to treat your customers. Not. So irritating I have to pay for bad customer service AND an item I never received. What a scammy process.

They would not pay for cost to return an item that was accidentally submitted twice due to their defective website. I will never order from here again! Their customer service didn’t care if it was their fault and would not pay the cost to return the extra item that I have no use for. They suck!!! Total scam! 0 stars!

I ordered a few things and while there was a delay, the stuff came faster than expected

I've ordered from ThinkGeek a few times. The sale prices are great and the products are quality. I've only ever had 1 issue with an order where one of the items wasn't in the package even though it was listed on the packing slip. I e-mailed their customer service and it took about 3 days for them to respond (during Christmas rush, so I wasn't surprised by the delay) and was sent the missing item with free 2-day shipping and given a $5 giftcard. The gift made it in time for Christmas and I couldn't have asked for better customer service!