ThinkGeekReviews of thinkgeek.com

They suck at looking for items in the store

I bought from them in a sale. I factored in all the import costs. What I did not take into account is that they could not pack my records well enough to carry down the stairs, let alone to survive the journey across the Atlantic. I ordered a lot of stuff and the box they used was quite large. It contained my order, two of those little sealed air pillows and nothing else! All the items were trashed. The items had moved around so violently that one of the sealed air pillows had burst. Customer service was appalling. They say this as being neither their fault or their problem. Resolved by Paypal. Thinkgeek told me that if I didn't cancel my Paypal dispute, I would not be allowed to order from them. This was the least threatening threat ever. Given their utter incompetence and disdain for me as a customer, there is absolutely zero chance of me ever buying from them again.

Worst service ever. I called to check on an order that has taken over 5 days to ship and they told me 2-4 MORE weeks. Wouldn't let me cancel nor would they expedite. I ordered a backpack to carry on a plane in a week (giving it 2 weeks to arrive) and it won't even be shipped yet. AWFUL SERVICE

ONE OF THE WORST ONLINE RETAILERS I HAVE DEALT WITH. I brought item for 60.00 instead of 250.00 on customs forms they ALWAYS out the MSRP rather than what you have paid thus making customs OVERCHARGE you. They have had 15.00 bed sets then customs form put item through as 100.00!!!! I am expected to pay £80 in customs instead of £20 because of there screw up. When contacted they basically said if I refuse delivery item will go back to them and then they not refund me. That IS THEFT! TRULY HORRIBLE JOKE OF A COMPANY. Every year we go Orlando and spend £400 in the shops I WONT EVER buy from them again! You have been warned!

This company, by far in my opinion, has one of the worst customer service companies I have ever dealt with. To charge for returns is pretty alarming. In addition, false accusations indirectly by management has hit the nail in the coffin. I find this behavior unacceptable and they should be punished. However, my relationship has ended with this company permanently and I really won't even regret a second of it. False accusations are what can get a company in extreme trouble, mess with the wrong individual and that just might happen.

International Customers BEWARE! My girlfriend bought me a $15 item and ended up with a surprise $40 charge for import fees that Think Geek HIDES on their website. Will never buy from them again.

In the past, I have never had any issues with ThinkGeek but this last order was a giant headache! They also do a lot of copying of pasting of their website verbiage thinking their responses will suffice as actual answers in their Live Chat: I'm sorry, I do not want to hear about your service monkeys working as diligently as they can. Very unprofessional customer service. The reason for such a low rating is that it took more than a week just to process the payment of the item! I had to speak to 2 different reps and all they did was send me the email that I already received and give me vague information on when they "thought" it might arrive. It was infuriating! There's even a blurb on the website where it says "we are not responsible for you incurring overdraft fees, blah blah blah..." because they do not immediately take the money out of your account after you've completed your order. Then they say they will only process when the item reaches their warehouse. Well shouldn't the item already be IN your warehouse if you have them marked as "In stock"? Makes absolutely no sense to wait to process the payment more than a week after purchase! It took a few more days before their "In Stock" item to actually begin the shipping process but only because I needed the item asap and had to basically badger them to death to get any answers. I had read one review saying that after he threatened to cancel the order, by some miracle the item shipped the next day. So that's what I did. And it worked. Do we really have to threaten to cancel for you to ship in a prompt manner? Customer service and promptness in delivery leaves much to be desired. Think twice before you order from here. My item came way after I needed it so to say I am disappointed is an understatement. NEVER AGAIN.

DON'T fall for the whimsical verbiage on the website and automated emails. Its that time of year again and i was trying to remember why thinkgeek is a HORRIBLE place to shop. And then I came across a series of emails that brought back all the painful memories! Their customer service reps are incompetent. In a 2017 online order that was mysteriously delayed I was dealing with "Kevin", who for some reason could not comprehend his own customer service notes. I assume he could read because he could write, but he just couldn't figure out the issue, which was right there in the email string and his customer service notes. After 10 emails back and forth I gave up, spent 45 mins calling and calling and calling and eventually spoke to a manager that made a pathetic attempt at a solution. I just gave up at that point. Save yourself the hassle and shop elsewhere.