ThinkGeekReviews of thinkgeek.com

I found an item I liked for $10 and threw a few more things in the cart for a total of $19. I then had to pay $9 shipping. Later, I received 2 back to back emails saying the $10 item was cancelled and the order had shipped. I was left with $9 worth of items and paid $9 in shipping. I would have preferred to cancel the whole order but they don't have the courtesy to stop and ask the customer what they prefer. Customer service was no help. In addition, the item still says 'in stock' on their site so additional people will continue to be impacted. Edit: I reached out to customer service via chat and they were not helpful. However, I also contacted customer service via email and they agreed to refund shipping costs. My problem is now resolved.

Item delivered to the UK quickly and as described. Had to pay import duty as expected but ThinkGeek set the price of the item for duty at it's full value rather than at the sale price which was 50% lower. As such I paid twice as much tax then I should have!

The selection of geeky material is amazing yet when you price it against other sites like Amazon.com or other more specialized sites, you often realize that the prices are on the high side. Their rewards program is a step in the right direction though but the selection of things you can get with the rewards points is a bit shallow though. I typically only use it as a last minute shop-for-my-hard-to-shop-for-geeky-sister.

I love all the stuff I've bought from thinkgeek. The people I have bought gifts for all love them too, however, the shipping fees are not great, but not insane either (I live in the uk) just beware of the *customs fees* Try and make your order under $50 or they slap you with a fee at least £8 (I've had a fee of £30 before) even if things are in the sale, and, for example, you buy something for $30 which was $55 you'll still get charged customs. I understand this isn't ThinkGeeks fault, but it's annoying that they don't have a UK based store when there is demand for their products here. But having said that, I've been happy so far with what I've bought. It's a shame about the shipping and that some items can't be shipped outside the US

EDIT: Upon seeing my review, ThinkGeek has apologized and sent me a new ring (via Expedited Shipping) and a $10 gift card. I received the new ring today and was shocked at first finding out that it's black again - but this time only stained from the original packaging, simple silver cleaner gave me a beautiful ring which I craved for for such a long time. Thank you! ORIGINAL REVIEW: Thank you, ThinkGeek for trying to make things right! I'm not sure ThinkGeek even takes itself seriously as a seller. I got a Star Trek ring for Christmas, one I wanted for a really long time so obviously I was very excited to see it under the tree. What a surprise it was when I opened the box and the ring was missing a stone! So I called their help line right away and when a lady asked me to send her pictures of the ring I did so while still on the phone. I expected her to examine the picture right away but instead, she told me that someone would get back to me within the next 48 hours. I waited for a while and then decided to contact their online chat for help. The monkey examined the pictures and gave me RMA number. I sent the ring back the very next day in hopes of getting a new one soon. Two days later I get another e-mail - from the lady I spoke to the first time around asking for the pictures Except she didn't e-mail me, she e-mailed the original buyer, even though she had my e-mail address and knew I got the ring as a gift. In addition, she also wanted pictures of the box and the packaging. I told her I sent the pictures while still on the phone with her and since she didn't help I contacted someone else who did. I also asked her again if she could contact me, not the original buyer, I reminded her I got the ring as a Christmas present. Even after that, she e-mailed the original buyer again asking for the pictures again so I sent her the same ones I sent to the monkey on the chat line. Again. JUST NOW, three weeks later, I received a new ring and IT'S BLACK! It's as if someone wore it or dropped it into acid and then sent it back and they sent me that exact ring! What the hell?!

What happened to the Zombie Blood & Zombie Jerky???? Do you not want us to be prepared for the apocalypse? Seriously though, it seems like everytime I find a product that I like they pull it off the store. I thought that these had been discontinued until I found the manufacturer (Harcos Labs) and their online store where I can buy the blood and jerky.