ThinkGeekReviews of thinkgeek.com

I found an item I liked for $10 and threw a few more things in the cart for a total of $19. I then had to pay $9 shipping. Later, I received 2 back to back emails saying the $10 item was cancelled and the order had shipped. I was left with $9 worth of items and paid $9 in shipping. I would have preferred to cancel the whole order but they don't have the courtesy to stop and ask the customer what they prefer. Customer service was no help. In addition, the item still says 'in stock' on their site so additional people will continue to be impacted. Edit: I reached out to customer service via chat and they were not helpful. However, I also contacted customer service via email and they agreed to refund shipping costs. My problem is now resolved.

Disappointed. Orders have been filled OK for me, but the horror story reviews: poor customer service, failed refunds, and webpage glitches that ThinkGeek would not make right. It seems that many of the unhappy customers were ordering from outside the US and ThinkGeek has not been up to the task. I managed a mail order department that involved occasional overseas shipping and it always required current knowledge of the regs and extra care to get all the details right on the first try. Think Geek COULD do better, I'm sure... and there are no excuses for other examples of stonewalling when a customer had a problem. I'll think twice before ordering again.

I ordered a Christmas gift on Dec 21 and paid $24.95 for next day shipping. I discovered today that the gift I ordered will not be delivered until after Christmas. When I asked the ThinkGeek rep. why. Iwas was told that it was because the many items they had to process. I asked if they would refund my Express shipping cost, they said no! When I asked why they said (and charged me) for next day delivery, the rep had no answer but did say I would not be refunded. I highly recommend you try a different retailer than Thinkgeek. This one cannot be trusted!

International Customers BEWARE! My girlfriend bought me a $15 item and ended up with a surprise $40 charge for import fees that Think Geek HIDES on their website. Will never buy from them again.

Pro: Shipping was quick Cons: Parts were not as advertised. I received a Harry Potter wand and it was bright yellow. You also better hope you don't have to return anything! Two months and numerous emails later I still don't have a refund on an item I returned.

In the past, I have never had any issues with ThinkGeek but this last order was a giant headache! They also do a lot of copying of pasting of their website verbiage thinking their responses will suffice as actual answers in their Live Chat: I'm sorry, I do not want to hear about your service monkeys working as diligently as they can. Very unprofessional customer service. The reason for such a low rating is that it took more than a week just to process the payment of the item! I had to speak to 2 different reps and all they did was send me the email that I already received and give me vague information on when they "thought" it might arrive. It was infuriating! There's even a blurb on the website where it says "we are not responsible for you incurring overdraft fees, blah blah blah..." because they do not immediately take the money out of your account after you've completed your order. Then they say they will only process when the item reaches their warehouse. Well shouldn't the item already be IN your warehouse if you have them marked as "In stock"? Makes absolutely no sense to wait to process the payment more than a week after purchase! It took a few more days before their "In Stock" item to actually begin the shipping process but only because I needed the item asap and had to basically badger them to death to get any answers. I had read one review saying that after he threatened to cancel the order, by some miracle the item shipped the next day. So that's what I did. And it worked. Do we really have to threaten to cancel for you to ship in a prompt manner? Customer service and promptness in delivery leaves much to be desired. Think twice before you order from here. My item came way after I needed it so to say I am disappointed is an understatement. NEVER AGAIN.

DON'T fall for the whimsical verbiage on the website and automated emails. Its that time of year again and i was trying to remember why thinkgeek is a HORRIBLE place to shop. And then I came across a series of emails that brought back all the painful memories! Their customer service reps are incompetent. In a 2017 online order that was mysteriously delayed I was dealing with "Kevin", who for some reason could not comprehend his own customer service notes. I assume he could read because he could write, but he just couldn't figure out the issue, which was right there in the email string and his customer service notes. After 10 emails back and forth I gave up, spent 45 mins calling and calling and calling and eventually spoke to a manager that made a pathetic attempt at a solution. I just gave up at that point. Save yourself the hassle and shop elsewhere.

Wow!!! When the computer system rejected my coupon and I called for help I was told repeatedly by customer service "Computer issues are not our fault, so you can pay full price or do without!" Very rude!!!!!! No help what so ever!! Horrible business practice! Major scam!