ThinkGeekReviews of thinkgeek.com

Really friendly staff and a great store

I love this store. Ashley always help me out when I come in the store. She is very knowledgeable about all the sales and products. I recently bought a pacman ghost beanbag chair and she helped me walk it to my car and fit it in my trunk. Think Geek has always been friendly and kind to me and my husband. My store is located in oglethorpe mall.

So, i went to my local Thinkgeek at Laredo TX and this employee named Ana really helped me out. She knew alot about the merch i was interested in and explained all the awesome deals that was going on in a few days! Ended up spending up to $100 worth of awesome stuff!!! Would definitely shop there again!

I bought from them in a sale. I factored in all the import costs. What I did not take into account is that they could not pack my records well enough to carry down the stairs, let alone to survive the journey across the Atlantic. I ordered a lot of stuff and the box they used was quite large. It contained my order, two of those little sealed air pillows and nothing else! All the items were trashed. The items had moved around so violently that one of the sealed air pillows had burst. Customer service was appalling. They say this as being neither their fault or their problem. Resolved by Paypal. Thinkgeek told me that if I didn't cancel my Paypal dispute, I would not be allowed to order from them. This was the least threatening threat ever. Given their utter incompetence and disdain for me as a customer, there is absolutely zero chance of me ever buying from them again.

Worst service ever. I called to check on an order that has taken over 5 days to ship and they told me 2-4 MORE weeks. Wouldn't let me cancel nor would they expedite. I ordered a backpack to carry on a plane in a week (giving it 2 weeks to arrive) and it won't even be shipped yet. AWFUL SERVICE

ONE OF THE WORST ONLINE RETAILERS I HAVE DEALT WITH. I brought item for 60.00 instead of 250.00 on customs forms they ALWAYS out the MSRP rather than what you have paid thus making customs OVERCHARGE you. They have had 15.00 bed sets then customs form put item through as 100.00!!!! I am expected to pay £80 in customs instead of £20 because of there screw up. When contacted they basically said if I refuse delivery item will go back to them and then they not refund me. That IS THEFT! TRULY HORRIBLE JOKE OF A COMPANY. Every year we go Orlando and spend £400 in the shops I WONT EVER buy from them again! You have been warned!

This company, by far in my opinion, has one of the worst customer service companies I have ever dealt with. To charge for returns is pretty alarming. In addition, false accusations indirectly by management has hit the nail in the coffin. I find this behavior unacceptable and they should be punished. However, my relationship has ended with this company permanently and I really won't even regret a second of it. False accusations are what can get a company in extreme trouble, mess with the wrong individual and that just might happen.

naushine is the best! she has always been super helpful whenever i am in your store.