ThinkGeekReviews of thinkgeek.com

Don't shop here. Even if they seem to have great deals, they will rip you off. I placed an order and cancelled it, yet they double billed me, with one charge being $60+ more than what I had authorized. They also sent me two packages, yet only one of them had an invoice with it. I returned the products in their original condition but was told that they would not refund me their shipping charges, only for the product. This is not good enough. I had to pay to send them their mistake back. Their mistake is going to end up costing me $100 in shipping charges alone $80 of those that they are responsible for! These people are running a scam. BEWARE!!!!!

ThinkGeek is my go-to source for fun and different gifts for my family. Awesome shop for birthdays or holidays (and I occasionally get myself a little something too :) ). Thanks guys for good work and good products (and thanks to you too, Timmy).

Before ordering I read all of the reviews here on trustpilot. A lot of them were negative, so I feared that I would never receive my order, but the articles I ordered isn't in my country at all, so I took the chance. I places the order on may 27th, and it was delivered in Denmark (northern Europe) 6 days later. In my opinion it is very fast delivery. I am impressed and very satisfied :)

Always thought the products at ThinkGeek were unique and cool. Little did I know how long it would take them to process an order, let alone how long it would take to receive an item. Seems there is only one shipping choice, UPS, which takes forever and a day to get you your package with the least amount of efficiency if you choose economy. I learned only after ordering from ThinkGeek that the product that I was after was available elsewhere for $35 less. Yes that's $35, not 3.50. Given the choice to order elsewhere, I certainly would have, had I known. Check the other reviews out. Service certainly isn't ThinkGeek's bragging right.

Thinkgeek.com is my go-to site for buying gifts when I'm not exactly sure what to get for someone. I use their reward program and I enjoy it. I've never had any need to contact customer service except to thank them because one of my orders came early. Everything has always come as promised and I do refer others to them--I've not heard any issues from friends so I'm not sure about negative experiences. Mine have been nothing but positive.

Absolute worst customer service and problem resolution ever. will never buy from them again. Ordered on the 14th and will not even get my order until the 26th if im lucky. They never shipped my order , and never contacted me when it was supposedly lost.they claimed it got lost in transit yet ups tracking states they never even received the package. i emailed them 3 times and never received a response. Good luck calling them either, they dont ever answer. i finally got ahold of someone on live chat and they refused to ship the package with a fast enough speed to get me my order by christmas. Delivery was available yet they chose not to do it! When i asked to connect me with a supervisor , i was told they wont do live chat. She stated that i need to call in. i told her "whats the point of that when no one answers the phone!" i told her to have them call me since they dont answer and she stated they wont make outgoing calls. If they screw up your order, they will not go out of their way one bit to fix it. i look forward to never buying from them again!

making a purchase here is like sending your money into a blackhole with the hopes that one day maybe you will get your item, or even a response from customer service when then doesn't happen. don't hold your breath

Good luck getting your products! After 3 weeks chasing my order of 8 shirts, and paying for expedited shipping, I found out the order hadn't even left! I had to go to DHL to find out, as the customer service at thinkgeek is so bad no-one ever responds to you. I had to get Paypal involved to get a refund - still waiting on this, hopefully it will come through. They're good at taking your money, but supplying what you paid for - not so much! Don't buy from these guys, they seriously shouldn't be in business, and I've been a daily online shopper for over 12 years. Get your act into gear Thinkgeek or get out of the market. Warning! Don't buy from them!!!