ThinkGeekReviews of thinkgeek.com

I could not be more frustrated. If any of you have even thought of going through ThinkGeek - just...just don't. My first time with them. I order stuff for Christmas mid November trying to plan ahead. My order got to me on the 20th. One item, the Aperture Science Portal Gun, was shipped damaged. So I call (and let me tell you, any time you call these guys, it's like they have 1 or 2 people on staff because they'll tell you you're caller 10 and you'll wait 2 hours). I finally get someone and I ship it back. Sadly, they refuse to reserve the item for me ("it wont go out of stock, we have plenty"). I have little choice here. It gets to them and...nothing. For a week I get no calls or emails confirming they received it or are sending my item back to me. So, of course I call. I'm told that they don't have it. UPS has a signature that they dropped it off to Tom at their front desk >> and they insist they don't have my return. I keep calling. Finally, someone says that 'my return expired and that's the issu--- no actually it's that it is out of stock' >> you don't say. At this point, I just never want to deal with ThinkGeek again and want my money back, but my headache isn't over. They try to first refund me $50 for my order (it's listed as 119$ but I had a total of $70 on my ENTIRE ORDER, so of course all those discounts are on this one item right? what a joke!). I explain how seriously frustrated I am and they tried to wow me with an offer of 15...no, 20$ off a ThinkGeek store item instead. I refuse and she gives me 'more than my order is actually worth' - $82 back. How generous, expect I actually paid 95$ on the item. After having to explain the most obvious fact that the total discount is on the total order and not my single item and that I actually should be getting 95$ for my item - she checks and confirms ... giving me just the 95$ for the hassle. So first my item is damage, then it disappears in their hands, then they try to rip me off on getting my refund? What...a...joke... That's just the item I had an issue with too. The other items were about as expected - pretty cheap in quality for what I was paying, but I expected that to be completely honest.

Thinkgeek is a horrible company to deal with. I was waiting for a parcel and had it expedited to me (I paid extra for expedited shipping). It was 2 days late and having past the occasion, I did not need the items. Now I have been calling to get the items returned and refunded. I have called customer service (which is actually a bunch of incompetent people) 4 times now, on hold for an hour each time and still no refund. They claim each time I have been given my refund, but I don't see it. I call back and apparently each time, some "error" occurs with the last person who was trying to implement it. I am now fed up with the outrageous and completely disrespectful company. They are a bunch of liars and thieves and seriously should not be entitled to be a corporate entity.

I'd used this site once before and all seemed well so I returned, But this time, after going through the whole shopping process and getting to checkout on an $80 order, there was a problem with shipping. I was trying to purchase from the UK. I got an estimate on shipping but just couldn't see any means of selecting a shipping method. At check out some text asked me to select a method but I was also informed (without clarity) that some (or all) of my items could not be sent by air. I still couldn't see any means to make a shipping choice about air or anything: no boxes, lists, highlights... so I got on the live chat, where the response was slow (so slow I got kicked off for being inactive while I was waiting mid-conversation reply), and was told that some items are resticted and only admin know! How utterly ridiculous! My question was just how to select shipping. But it seems I uncovered a plot to hide from would-be-customers the truth about whether they can actually buy an item or not. I've wasted an hour and become very frustrated. I asked to communicate with someone else and was given the American phone number. To call from the UK? Rubbish.

I have purchased many great things from this site. As I live in Australia it can cost quite a lot for shipping. I've ordered many times from them and each time they have been prompt with sending out my items and have received it well with in the estimated shipping time. Some companies can take up to 6 weeks, but ThinkGeek usually take 3-4 weeks. I did have one order from them last year that I ordered for Christmas presents (allowed them to arrive 2 weeks before, which was allowing 6 weeks for shipping), but they never arrived. As this particular order did not have tracking on it for the package, I could not find where it went missing. I contacted their customer service and they sent out a new order free of charge. As an international customer I have found them to have great customer service and great products. The only downside is the cost of getting it shipped to Australia.

The price is much, but the selection and shipping are great, I live in Greenland and usually when we order something from online we wait about a month to get, but we receive our order in appx. 14 days.

Not only are the items pricey, international shipping is absolutely ludicrous and customer service and problem resolution is just the worst. Stock is not updated and relayed properly. If something happens, the attitude seems to be along the lines of "I'm sorry" to the tune of "Deal with it". I will not be ordering from this terrible site again.

I really like Think Geek for the products. However, if I can find them on other sites such as Amazon, I tend to order them elsewhere for quicker delivery and sometimes better deals. However, I've had amazing experiences with customer service replacing broken items and keeping me updated on orders. So...it's a trade-off.

ThinkGeek.com er en meget meget farlig side at browse rundt på; de har alt for mange ABSOLUT uundværlige ting, som man bare ikke kan leve uden ;) Jeg vil på det stærkeste advare imod at klikke ind på ThinkGeek.com - med mindre man har penge til overs på bogen :D Når man så topper det af med god kommunikation, hurtig levering, ok priser (på de fleste ting), jævnlige tilbud og hurtig levering (selv med den billigste metode) - så er det jo næsten ikke til at holde ud :P