ThinkGeekReviews of thinkgeek.com

I was very pleased with Think Geeks customer service. I had an item that my apartment lost but Think Geek sent my package again for free even though it wasn't their fault.

I rarely encounter problems with ThinkGeek. One of the few times I did was on a Retron5. Their listing claimed AV support, but it only has HDMI. I kept the Retron5 anyway, but notified ThinkGeek of the error. Not only did they correct the product description, they sent me a gift certificate that I used to get a TARDIS Pop!

If you're into video game or Doctor Who merchandise, you've probably come across the name Thinkgeek at least, once. They tend to have some really cool items from popular series such as Minecraft. As neat as their products are, a lot of them also come at a high price. Sadly, that cost may be greater than you initially realize if you've ever had to deal with their customer service or had any problem in general. Want to change your order? Hope you decided within 4 minutes of purchase cause the second its status hits "processing" they will refuse to cancel or alter anything - and keep in mind that your order still hasn't left the warehouses, merely that it's now in the queue. Speaking of queues, I spent roughly an hour in one earlier today trying to get in touch with someone via their Life Chat, which is how you get anywhere with their customer service. After about 20 minutes, I was still number 21 in line, it very briefly reached 19, then shot back up to 20 a couple minutes later. I never made it back to 19 afterwards. Why even have a system like this if you can't manage it? Hell, I tried to purchase something a couple weeks ago. Not only has it still not shown up yet, the first week I waited it turned out they hadn't even completed the order! Despite my clearly seeing a number and everything via my phone, I discovered on their site that it showed the items still in my cart. If that order hasn't gotten here by the end of this current week, I'm going to try and get it cancelled/refunded.

I placed an order around Christmas with ThinkGeek. I understood it might take longer to ship, especially where I am (Canada). A month later, I contacted them asking for an update as I haven't received my order. Customer service informed me that the order had "made its way back" to its warehouse and they would refund me. When I noticed I only received half the money back, I contacted them again, but they told me that they don't refund shipping in cases where the shipping error is on the customer's side. However my address was perfectly correct, and my buzzer goes straight to my phone, so there's no way I would have missed a shipment. Also the tracking info said the package had never left the state of Ohio. They came up with some excuse of their shipper not updating the info properly, but that it's still somehow my fault. This is essentially theft. The package clearly never made it to my house, yet they're claiming it's my fault I never received it. How is this an acceptable business practice? ThinkGeek is keen on failing to make an effort to ship their orders and pocketing any money they make off shipping. This is unacceptable. NEVER shop with ThinkGeek.

Do not let the hot products and sleek layout fool you. Ordered items to use a coupon. Payment went through on hold. 12hrs later, received notice that it was not accepted and i should make a new one or contact them. I cant make a new one because the coupon expired. took over 2 hrs to get an agent. Was told that I had a freight forwarding address and they do not ship there. I have purchases MANY things more expensive than those orders and it is paypal confirmed and verified. They cancelled and would not budge. For a company that a lot of other sites features on, I think people should stay away and stop supporting them.

My son received a new Minecraft torch from a secret santa at school. He was pretty excited to receive the gift but after inserting batteries (and trying all manner of them and methods of insertion) we were unable to get it working. Since I've no idea who purchased it or where the got it I decided to contact the mfg, on the box it says Designed and Manufactured by ThinkGeek Inc. I attempted to use their online help service to get a repair or replacement. They were adamant that they must have the original order# or email address of the person whom purchased the gift. Basically I was told their products have no warranty, steer clear of anything they manufacture.

At the end of every year I purchase gifts on clearance from anywhere I possibly can. The reason I do so is twofold. 1. I utilize the majority of them for toy drives and for charitable causes and I rather not pay full price. Those who know me understand the work we do in this area with local organizations in Compton and the surrounding communities. 2. To a lesser extent, I give them away as presents. Finding toys for young children is a lot easier than finding quirky cheap items for teenagers or older individuals which is why I enjoyed the ThinkGeek selection. A quick visit to my home will find a trove of items ready to be donated or gifted. ThinkGeek sent me via email a code for 10%, 20%, and 30% off. I was delighted to see that it was applicable to all their items so I proceeded to place a large order. The final tally, even after trimming it down was over $2k. But I was delighted to have saved over $1k because of the 30%. The following day ThinkGeek sends me an email stating that my order was cancelled but did not state a reason for it. For three days, I attempt to call Think Geek or engage them via their Live Chat. During my longest attempt I waited 45 minutes on Live Chat for an agent and was not successful. My various emails, to date, have never been responded to. I have confirmation that tickets were created but the 2 day response turnaround has come and gone. Yesterday I decide that I will not fail and I waited for over half an hour on the phone for a customer service rep to pick up my call. Once the rep appeared on the phone there was an air that can best be described as frustration and coldness. I have called companies before and there is, at the very least, an acknowledgement, that a customer has waited. Therefore normally a conversation begins with a brief, sincere, "thank you for waiting." Not here. Instead it was o.k. you're next, what do you want. I commented on my wait to the customer service rep and it was responded to with silence and an awkward, "yeah we're busy here." I gave the rep my name to which, during the entirety of the conversation, she mispronounced. I proceeded to explain the above to the rep who after a moment stated, "you ordered too much stuff, you can't order more than 5 of the same item." To this I replied with a twofold answer: 1. O.k., no problem, I can reduce any items over 5 to the allowed amount and 2. why did your site make no mention of this at all? Why did the order go through and why did the email sent canceling my order make no mention of this "hidden" policy. Her answer blew me away. "We did stop you; we canceled your order." I informed her that she was missing the point of my question to which she replied, "Look I just started working here...I don't know." I asked if there was someone who can help me with my order. After a 4 minute wait, a person named Rocky (I think) identifying himself as a supervisor got on the phone. I also gave the supervisor my name to which, during the entirety of the conversation, he mispronounced. I will pause to say that from the moment he got on the phone I knew two things just from the tone of his voice, 1. this guy was not going to help me and 2. he didn't care. I explained everything above to him including the interaction with the rep. He grunted (yes, he grunted) and simply mumbled something to the effect of, "yeah...well sorry." Then he repeated the 5 a piece hidden policy and I repeated my answer that I had no problem with that. He then grilled me as to why I wanted so much stuff; a question that really bothered me because 1. it was none of his business and 2. it is not relevant. But I kept my composure and informed him that I purchase these items on clearance mostly for charitable causes. Then he sarcastically says, "well it's nice that you can do that." I did not know what to do at this point. He then states that he will contact corporate and get their response. With his enthusiasm, I already knew what my fate was going to be. What completely shocked me, the final insult, was that he did call me back and left me a message. Because I am rarely home I have as my mailing address one of the stores I own (some of you know that I own several businesses); this store in particular sells apparel, art and collectibles. They told me that they did not want me getting the items at such a big discount because I owned the store. My jaw dropped. I own several stores and what I ordered would make no dent in the inventory i.e. the order is insignificant quantity wise; but they told me that, no, they did not want me having the items and that I can always order them at full price (as if I did not know that). In essence, I own a store and, to quote them, "they did not want me making a lot of money off this stuff" so they will not honor the order. In the past my experiences with Think Geek have been positive but I am witnessing a decline.

I ordered some products over thanksgiving weekend thinking there is more than enough time to get the goods before Christmas. How very wrong I was!! The day after I placed my order I received a dispatch email and a tracking number. The following day I tracked the order and it stated label created. Two days later it says the same. I emailed them asking if the order had in fact been dispatched, they told me they had received the order. Not what I asked. I emailed asking asking them to confirm dispatch....same reply. I went on live chat and asked the same question. After 30minutes and only 3 responses from their agent could only tell me the order had been received meaning the dispatch email was a lie. At this point I lost confidence and involved PayPal. I told them I wanted to cancel the order. Think geek responded with the tracking which has now began updating! However 2 days later it had stopped. And it still hasn't updated. PayPal found in my favour and fully refunded me. Do not use this company. Their CS is appalling. If you do decide to risk it, use PayPal at all costs. Make sure you're verified so you're fully protected. PayPal will step in when ThinkGeek inevitably screw you over!