ThinkGeekReviews of thinkgeek.com

Ordered 2 items on 23rd November, totaling $90 (after black Friday and other discounts, without discount was about $150). Order was placed with no issues, items were shipped the next day. Items were due to arrive on 1st December (good to note I'm in Australia, so only a week to deliver is amazing in itself), but then the items arrived 2 days EARLY, arriving on 29th November!!! Items were also extremely fragile, and arrived in perfect condition. I can't praise ThinkGeek enough and will be recommending them to EVERYONE. This also isn't the first thing I've ordered from them, and ask previous experiences have been fantastic.

Tried to order a $19.99 item and pay via paypal. Paypal goes through order does not complete. I wait till the next morning and check, still nothing. I go back to their site and the item is still in my cart. So I figure, lets see if I can't fix this the other will clear, so I run it though again, this time paying with a debit card. Still doesn't work, but I do get billed! Write them and explain the issue. The reply a day later that ther is problem with my first name. For the record I don't have one... Call them up and talk for thirty six minutes. During which time there amazing customer service rep informs me that his manager says "What kind of person doesn't have a first name?" Okay so now I'm irate and speak with the manager who clears the order and says place it again and everything will be fine. I tell me, no you place the order while I sit here on the phone and you confirm that it went through. He does, it doesn't, and in the process he tries again four times! So in total I have 6 charges to my account for an order that their website won't complete. He tells me I will have my money back in 24 hours. Two days later I call and ask, so where is my money? I'm told oh no it takes 3-5 days to clear. Meanwhile I am out $148 until this clears which hampers my ability to purchase anything else over the thanksgiving weekend. Thanks so much ThinkGeek you will never see my business again.

I ordered a light blue Star Trek hoodie as a gift. When I received it, it was teal, almost green, not light blue as pictured and described on their website (hence the fraud). I reached out to exchange for a yellow one. They said because it is not defective, I am responsible for return shipping, although they will send the new color with free shipping...that is not free shipping. I am paying for shipping twice for an item that was improperly described on their website. I decided not to give THEM any of my money and am just returning the hoodie. I have now wasted double shipping (about $15) and have no merchandise. Hopefully they do refund my money for the purchase as they insist they will (after about 2 weeks of them receiving the merchandise back).

Will take unauthorized money from bank accounts! To me this is stealing! Do not ordar from them. Stuff is over priced anyways!

I came to this website looking at the reviews and I was really shocked with all the bad reviews. I decided to still give it a shot and this site (considering I had a gift card). I ordered my item and put my gift card in. I needed to pay $3.21 on my actual card because I only had $20 on my gift card. Pretty normal. I put my card info and get my receipt. $3.21. Sweet! I looked at my bank account and I was charged $43.21. I contacted customer service and homeboy said "oh let me investigate". That was the last I heard of him. I was waiting for HOURS. Till this day I don't know where my $40 is. Just stay away from them.

BEWARE! EXTREMELY POOR CUSTOMER SERVICE & REFUND POLICY!!! Wouldn't cancel an order placed an hour before even thought it would not ship for a few more days. They said item could be returned for credit. Receipent returned shoddy plastic coated glasses set. They did not refund shipping nor refund to my credit card. If I don't want to just give them $50 (order was $61+), I have to order something else from them and pay shipping again. Neither I nor the Receipent of my gift will ever order from them again!

This is the first time I review a seller, I bought a product which their website listed the features very ambiguously at best. I believe it was outright misleading, but we can give them the benefit of the doubt about that. However, when I requested a return, they advised me they not only expected me to pick up the outrageous shipping charges back and forth, but their RMA includes language that makes you wander if you will get a full refund when they get it. I am not sure I will return the product, as their approach to customer service adds insult to injury and I would simply be offended if they took the product back and did not give me a credit even for the product. we'll see

I bought a t-shirt and sweatshirt from them. I live in NJ where we don't get charged tax on clothing or shoes. I was charged tax on my order then told I was wrong they do charge tax on clothing I have only lived here for 50 years. Then almost a month later my order was still not shipped. Canceled will not do business with them again might even stop doing business with GameStop