ThinkGeekReviews of thinkgeek.com

One of my best buy websites for years!

I have really enjoyed working with this company and spent a considerable amount of money here. Just before Christmas however they shut down my ability to log in and order. I sent an email and they sent a reply immediately and said to call. When I called the woman who answered the phone was extremely short with me and told me to try all these different things. I had already done them and said so she said well I'll reset it here and it will work. It still doesn't. There was no email or phone call to see if it was solved despite me emailing them again.ha I will not call again, to be talked down to, I mean they don't have the time of day for their customers. I guess they have enough. I can't say anything bad about delivery as it always came quite quickly. But I can find another place to spend my money. Such a shame they have awesome stuff for gifts and I have 3 weddings coming up.

I ordered from ThinkGeek on 2/4/17 for a Birthday present needed on 2/24/17. Today is 2/22/17 and the items have not been received. The tracking numbers ThinkGeek provided are not even valid or registered with the shipper. So tracking is not possible. I have emailed and call ThinkGeek customer service, and unlike most businesses that care about keeping customers, they did not offer to send out a replacement. If the original ever showed up I could send it back. No,No,No...just wait until 3/1/17, for it to show up, and it will be investigated. Very dissatisfied in this company and their incompetence and indifference.

I love all the stuff I've bought from thinkgeek. The people I have bought gifts for all love them too, however, the shipping fees are not great, but not insane either (I live in the uk) just beware of the *customs fees* Try and make your order under $50 or they slap you with a fee at least £8 (I've had a fee of £30 before) even if things are in the sale, and, for example, you buy something for $30 which was $55 you'll still get charged customs. I understand this isn't ThinkGeeks fault, but it's annoying that they don't have a UK based store when there is demand for their products here. But having said that, I've been happy so far with what I've bought. It's a shame about the shipping and that some items can't be shipped outside the US

THE WORST CUSTOMER SERVICE. I think they hire actual monkeys.... I had to follow up 3 times with my request to get the info I needed. Then the last response was so incomplete, I had to go on their chat function at 2pm and am still waiting (2:27) which is to simply get a shipping label for a return....get it together ThinkGeek. PLUS they make the customer pay for return shipping...utter nonsense to be asked to pay twice for shipping. Cool products but I will never be buying from you again.

Very undependable when it comes to delivering on the order one placed. Hours after placing it, you get an email stating that your order has been canceled. Thinkgeek sucks! Trying to reach customer service is another terrible experience. You are made to wait for so long (>30 mins). The music that plays on the phone as you wait is crap & put in there to make you hang up. Upon getting through, you learn that the item you ordered hours before is no longer in stock. All the exercise has been a total waste of time. I do hope that this fecal company goes bankrupt to spare consumers from further nightmares.

EDIT: Upon seeing my review, ThinkGeek has apologized and sent me a new ring (via Expedited Shipping) and a $10 gift card. I received the new ring today and was shocked at first finding out that it's black again - but this time only stained from the original packaging, simple silver cleaner gave me a beautiful ring which I craved for for such a long time. Thank you! ORIGINAL REVIEW: Thank you, ThinkGeek for trying to make things right! I'm not sure ThinkGeek even takes itself seriously as a seller. I got a Star Trek ring for Christmas, one I wanted for a really long time so obviously I was very excited to see it under the tree. What a surprise it was when I opened the box and the ring was missing a stone! So I called their help line right away and when a lady asked me to send her pictures of the ring I did so while still on the phone. I expected her to examine the picture right away but instead, she told me that someone would get back to me within the next 48 hours. I waited for a while and then decided to contact their online chat for help. The monkey examined the pictures and gave me RMA number. I sent the ring back the very next day in hopes of getting a new one soon. Two days later I get another e-mail - from the lady I spoke to the first time around asking for the pictures Except she didn't e-mail me, she e-mailed the original buyer, even though she had my e-mail address and knew I got the ring as a gift. In addition, she also wanted pictures of the box and the packaging. I told her I sent the pictures while still on the phone with her and since she didn't help I contacted someone else who did. I also asked her again if she could contact me, not the original buyer, I reminded her I got the ring as a Christmas present. Even after that, she e-mailed the original buyer again asking for the pictures again so I sent her the same ones I sent to the monkey on the chat line. Again. JUST NOW, three weeks later, I received a new ring and IT'S BLACK! It's as if someone wore it or dropped it into acid and then sent it back and they sent me that exact ring! What the hell?!

I LOVE THINKGEEK! I have shopped with them every Christmas time for the past 5 years and if I online shopped more, I would do it all the time. Their products are awesome and always packaged securely. In all these years I have only had two problems: One, the product was not satisfactory and they gave me my money back and apologized for the product and eventually took it off their product list. Two, I had purchased something for my son and it didn't come in with the rest of the items and it was Christmas time for goodness sake! They paid for the expedited shipping and I got my gift on time so no sad faces. I LOVE THEM!!! I also like how they will email you when a product comes back into stock if it is sold out. Also one of my favorite things is the Geek points you get when you earn with purchases. I saved up all my Geek points and bought this beautiful hand bag for my sister in law. It makes me sad all these one star reviews, because ThinkGeek is amazing!!! Where else can you get really cool original trendy gifts except at ThinkGeek. And no, I am not an employee....just a mom with a lot of Geek family!