Paulette K.
Insoles are no different than many…
Insoles are no different than many others I have tried...Just more expensive! I had to trim nearly two inches off to make them fit, in spite of ordering the correct size. Customer service is horrible, and the site seems to be set up to not deal with any negative comments or refund requests. They charged me $20 for a guide book I didn't want. I sent an email, requesting a full refund. In return they deducted the guide book, and sent me the three huge, overpriced insoles. They sent me an email for a review, but once I wrote it and gave them a one star rating, the link to send it wouldn't work. Seemingly a bunch of scammers, getting rich off schmucks like me!
Response from XSTANCESep 3, 2024
Hi Paulette, Thank you for sharing your feedback and we’re truly sorry to hear about your experience and the issues encountered. The pricing of our XSTANCE insoles reflects the high-quality materials and advanced technology used to provide optimal support and comfort. This investment in your well-being is intended to offer lasting value. In addition, our insoles are designed to be trimmable, allowing for a customized fit to your shoes. This flexibility is meant to ensure the right support and comfort tailored to specific needs. Regarding the guide book, it is actually free. The initial charge was added to highlight its value but was fully offset by a discount, so there was no actual cost for the guide book at all. We again apologize for any issues with customer service and the refund process. Efforts are made to address all concerns and refund requests with care but if a satisfactory resolution has not yet been received, please email us at [email protected] and provide additional details so that the situation can be addressed properly. Thank you for your patience and for bringing these matters to our attention!



