XSTANCEReviews of thexstance.com

Response from XSTANCEJul 23, 2026

Hi Donald, Thank you for taking the time to share your review. We are thrilled to hear that you find the product excellent and that it is working out so well for you! At the same time, we are truly sorry that the shipping took longer than expected. We completely understand how frustrating delays can be. While delivery times can sometimes be affected by factors beyond our control, we take your feedback seriously and will definitely look into our shipping process to see how we can improve. Thank you again for your patience and support. Please feel free to reach out if you ever need anything else! -XSTANCE Team-

Response from XSTANCEMay 19, 2026

Hi Bridget, Thank you for taking the time to share your experience - we genuinely appreciate it, and we're glad our customer service team was responsive in getting back to you. We're also truly sorry to hear about the frustration you experienced at checkout. The last thing we want is for anyone to feel overwhelmed or pressured when they're just trying to complete a purchase. Our intention with any extra offers is simply to make sure you don't miss any promotions available to you but we completely understand that too many pop-ups or add-ons can feel pushy, and that's not the experience we want to create. As for the plantar fasciitis relief - please don't give up just yet! We want you to feel the difference, and we're confident we can get you there. A couple of things that really help: first, make sure you're removing the factory insoles from your shoes before putting ours in - layering them can actually work against the support they're designed to provide. Second, our insoles do have a short break-in period, so we recommend starting with a few hours a day and building up gradually. Many of our customers start noticing a real difference once they've fully adjusted. You are not alone in this, and we are here for you every step of the way. Our support team is available 24 hours a day, every day, whether you need help with your refund, your order, or getting the best results from the product. If you've already reached out and haven't heard back, please check your spam folder as our reply may have ended up there. If not, reach out to us again at [email protected] and we will make sure you are fully taken care of!

Response from XSTANCEApr 1, 2026

Hi there, We're so glad to hear you love our product, and that truly means a lot to us! On a different note, we're sorry you felt that way during the checkout process. The last thing we want is for anyone to feel overwhelmed or frustrated when they're simply trying to complete a purchase. Our intention with any additional offers is to make sure you don't miss something that could genuinely support your comfort and wellness journey, often at a much lower price than purchasing separately. We know that finding products that work can take time and money, so we try to surface relevant add-ons at checkout as a convenience, not a pressure. That said, we completely understand that too many pop-ups or add-ons can feel pushy, and that is not the experience we want to create for anyone. Your feedback is incredibly valuable, and we'll be passing it along to our team to take a closer look at how we can make the process smoother and more respectful of your time. Thank you for taking the time to share this with us. It's how we get better! - XSTANCE -

Response from XSTANCEMar 10, 2026

Hi there, Thank you for taking the time to share your experience and we’re genuinely sorry to hear that the slippers didn’t meet your expectations. We designed these slippers with tired feet in mind - the thick yet extremely lightweight EVA foam is meant to absorb shock and keep your feet warm on cold floors during winter. The anti-slip soles and raised edges are there to help stabilize every step and keep you safe, even on wet surfaces, while the breathable materials help prevent dampness, stickiness, and odor in humid weather. That said, we completely understand that everyone’s feet and comfort preferences are different, and it sounds like these slippers weren’t the right fit for you. We truly appreciate your honest feedback, and we’ll use it to continue improving our products. On the other hand, we’re glad to hear that you’ve had a positive experience with our insoles - that means a lot to us! To help, we’d be happy to explore exchanging your slippers for a pair of insoles that may better suit your needs. Just reach out to us at [email protected] and we’ll make it as easy as possible. Thank you again for your feedback and for helping us keep improving. Your experience truly matters to us, and we hope we can turn it into a positive one for you. --XSTANCE Team--

Response from XSTANCEDec 8, 2025

Hi Deborah, Thank you for sharing your feedback, and we’re truly sorry for the frustration and delay you experienced. This is absolutely not the kind of experience we want our customers to have. We always strive to ensure our shipping partners maintain the highest standards, and when issues like this arise, we immediately work to resolve them and make things right. We understand how inconvenient this has been, and we genuinely appreciate your patience as we worked through the situation. If there are any problems with the delivery of your replacement order, please don’t hesitate to reach out to us directly at [email protected] so we can investigate and address it promptly. We truly value your feedback, and we hope you’ll consider this an isolated case. We would love the opportunity to provide you with a better experience in the future. Warm regards, The XSTANCE Team

Response from XSTANCENov 30, 2025

Hi there, We’re very sorry to hear about the terrible service you experienced with our shipping partner. That’s definitely not the type of experience we want you to have with us. We truly value your feedback and will be passing this on to our team to help improve our delivery process. Please be assured that whatever happens, if you don’t receive your order, we’re here to make things right. We encourage you to reach out to us directly at [email protected] so we can investigate your delivery and resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we hope to make your next experience much smoother. – The XSTANCE Team

Response from XSTANCEMar 4, 2025

We're sorry to hear about your experience, John. On the other hand, thankful for the feedback you provided so we could further improve our products and services. One of our customer service agents has already reached out to you. We stand by our product and offer a 90-day money-back guarantee on all of our products. If for any reason you don’t like the product (size, fit, color, it’s raining outside), you have 90 days after receiving it to contact us. We look forward to finding a suitable resolution with you. All the best, XSTANCE Support

Response from XSTANCENov 28, 2024

Hi Pam, Thank you so much for sharing your experience with us! We're thrilled to hear that XSTANCE insoles are helping relieve pressure on your toe area—that's great to hear. We completely understand that getting used to a firmer insole can take some time, and we recommend breaking them in gradually by wearing them for 2-hour increments to give your feet time to adjust. As you continue to wear them, you'll likely start to feel even more relief as they mold to your feet. Thanks again for giving them a try, and we look forward to hearing more about your experience as you continue to use them! -XSTANCE Team 💚