XSTANCEReviews of thexstance.com

Response from XSTANCESep 18, 2024

Hi there, Thank you for taking the time to share your feedback with us and we apologize for any inconvenience caused by the delay in our response. Our goal is always to respond within 24 hours and while we strive to meet that standard consistently, it seems your message may have unfortunately slipped through the cracks. We truly appreciate you bringing this to our attention, and we'll certainly review our process to ensure this doesn't happen again. We're also glad to hear that we were able to correct your order and provide a refund for the difference. We’re confident the insoles will be just what you need and we’re here to assist if you have any further questions or concerns. Thank you again for your patience and understanding! Best regards, XSTANCE Team

Response from XSTANCESep 14, 2024

Hi there, Thank you for sharing your experience! We’re truly sorry to hear that you had difficulty contacting our support team and that our response time was longer than expected. We do strive to respond to all inquiries within 24 hours, so we want to make sure we address this issue properly. We’ll investigate to see what might have caused the delay but in the meantime, please check your junk mail or spam folder, as sometimes our replies just end up there. You can also reach us by calling or sending a text message to (800) 906-7255 if you encounter any issues with the email. We’re here to help and want to ensure you get the support you need!

Response from XSTANCESep 14, 2024

Hi there! Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you found it difficult to communicate with us. It’s important to us that every customer feels supported so we'd appreciate any further details you can provide about your experience—such as when you reached out and what specific challenges you encountered. Please email us at [email protected] and we'll definitely look into it! Our goal is to ensure you have a smooth customer experience!

Response from XSTANCESep 11, 2024

Hello there, Thank you for your positive feedback on our XSTANCE insoles! We’re pleased to hear that you’re satisfied with them. With regard to the Plantar Fasciitis Guide, it’s sent as an eBook attached to the order confirmation email. If you didn’t receive it, please email us at [email protected], and we’ll promptly send it to you. Thank you for bringing this to our attention, and please let us know if there’s anything else we can assist with!