Laura D.
Quick resolution
I got a quick response and resolution for a problem I had with applying a coupon code.

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Laura D.
I got a quick response and resolution for a problem I had with applying a coupon code.
Shadow K.
Shoe pads are the best.
Lorraine S.
These insoles are the best I've tried so far and it comes with excellent customer service. Thank you Stephanie! I needed additional insoles for all of my shoes as I walk so much and the pain was getting to be too much, but so far these insoles have helped a lot.
customer
The more I wear the insoles the more I notice the benefits of them. They are a life saver at my job, I'm on my feet for 10 plus hours a day and I couldn't make it with out the Xstance insoles. They give your feet the correct amount of support.
Robin Elliott G.
My experience with the order that I placed for Xstance insole was a good one. I will be ordering another pair. Received them fairly fast
Alex De La P.
Relief excellent
Git
So I placed a order and made a mistake and put wrong address. It hadn't even been 2hrs I started emailing and calling never got a response. Next morning not even 24hrs I get shipped notice. They have the worst customer service I have ever seen then after Call my bank now they want to respond to email 2 days later saying they sorry that they expidetied the order when it clearly says on there wedsite if there is a issue with your order reach out to us, worst place to order from
Response from XSTANCEAug 16, 2024
Hello there, Thank you for your feedback and I’m really sorry to hear about your experience. It’s true that we’ve recently improved our shipping process to get orders out more quickly, which can sometimes result in expedited processing. We’re also currently experiencing significant growth, which is exciting but has impacted our response times to incoming calls. However, we are committed to maintaining high standards of service and are working hard to get back to our usual level of responsiveness. We also always strive to respond to emails within 24 hours. To address your concerns and see if there’s anything we can do regarding the shipping or address change, please continue to contact us via email at [email protected]. While our ability to alter orders after shipment is limited, we will do our best to assist you. Additionally, contacting the carrier directly is often the most effective way to manage address issues once an order is in transit. Thank you for your understanding and patience. We look forward to resolving this for you. Regards, The XSTANCE Team
Aaron A.
Amazing! My feet feel so much better! My hips and back feel better! I can stay on my feet for long hours again! Definitely buying more!