The Whiz CellsReviews of thewhizcells.com

Response from The Whiz CellsJan 23, 2026

Hi Vickey, We are sorry to see that you are unhappy. If you had selected the correct condition you would have been paid without a change. This phone is clearly broken and you did not select broken condition. We sent you a picture of the device but for everyone else, this is what were sent https://app.screencast.com/VfWKfkltqPUex

Response from The Whiz CellsJan 4, 2026

Hi Matt, we are sorry to hear that you are unhappy. We sent pictures of your phone as to why the quote was changed. You selected that you have a phone in excellent condition, which we state that less than 10% of phones qualify for, as they need to be in like new condition. Your phone is in fair to poor condition. There is a chunk out of the frame, significant scratches on the screen and many scratches on the back at the top. Below are pictures. https://app.screencast.com/qvsljMkmRGVmX https://app.screencast.com/Tb8lufudfTZVF https://app.screencast.com/8HsFDvEyozHXe We understand that sometimes buyers and sellers do not agree. That is why we offer free shipping to you, and we also cover the shipping back if you disagree with our assessment. That was offered to you, but you elected to sell the device.

Response from The Whiz CellsDec 30, 2025

Hi Gloria, We did reach out and sent better pictures with a better explanation. There was an error on our part regarding the charger. That is not a requirement for a phone. We sent a 2nd payment of $20. The phone does have image burn and scratches all the way across the bottom. The original quote was for excellent condition, which is a like-new phone. It is very rare for a phone of this age to qualify, which is why the quote was initially as high as it was.