The Violet VixenReviews of thevioletvixen.com

Had issues with my order. They made a tracking number for a package they sent out 2 weeks later. I had requested a refund by that point with 0 communication. By the time I got it, all I wanted was a refund. Worst company to ever buy from. If I could rate less than 1 star I would. I will never buy anything from this company ever again

Cool products; processing is a bit slow.

They kept sending the wrong sizes, and then when the right size came, their sizing had changed. Each time I tried responding created a new email request in their system, which was very obnoxious, and the person I spoke with last got very snippy with me. I’m done with this company. It’s a ripoff of Restyle anyway.

Shipping time on the website it not accurate, an i was told I couldn’t cancel and receive a refund after figuring out the time wouldn’t be in my position till well after I needed it. I checked everything before ordering, it wasn’t a sale or holiday or preorder. I will never buy a corset from this company again.

This company was so great in the beginning. Im not sure what happened but shipping on my last purse took 6 weeks. I wont purchase again

Never again will I order from this company

I had to order a few items because they were so dang cute and unique, and I needed to add to my wardrobe rotation. I was hesitant to order after reading many bad reviews. I pulled the trigger, and ordered back in late April, and I waited. And waited. And waited. I finally reached out, and did not hear anything back until several days later. Again, I reached out, to no avail. Things were not looking good, and I really did not want the reviews to be right, because their stuff is just so awesome!!....I had hope that this would be a good experience. I'm a positive person, dang it! I reached out again at the end of July as a last ditch before I got nasty (which as I get older (45!), I just don't want to do...too much wasted energy), and received an immediate response! I spoke with Julie who assured me that this was a legit operation, and that there were "some" issues under the old management (as seen from past reviews!) that she, paired with the new management, were trying to fix as quickly as possible. I also had a few interactions with Eve, who sent me tracking, and a profuse apology about the extreme amount of time it took. I received my beautiful items, and glad that I did! I will do business with them again, now knowing that kinks are getting ironed out, and they are aware and taking action. Thanks Eve and Julie for saving this potentially bad experience and turning it around!

I placed my order June 9th, and it is now Aug 6th and my order has not shipped. I emailed them at the beginning of July to ask when my order would ship. Their response included: "We are expecting your item to arrive in the next shipment from our manufacturer!" So I waited patiently, and on July 30th, I emailed in again to cancel and refund the order as there was still no update. They said their cancellation policy is to cancel within 48 hours, and so I could not get a refund or cancel my order. I got a $15 paypal credit to this store randomly in my email which is the only reason I placed the order initially, and am only owed $5 of my own money. But I still may not be opposed to processing a charge back. I would not recommend or purchase from Violet Vixen again.