The Violet VixenReviews of thevioletvixen.com

My order took almost 2 months to get to me. The item specifically said ready to ship, so silly me assumed that it was ready to ship and when I wrote the company customer service a month after I ordered, I never got a response. The second time I emailed customer service I then got a confirmation that my item has been shipped. I ordered on January 28, 2024 and I did not get my order until March 22, 2024.

They did not answer my emails and their phone line is disconnected. Shipping took 2 weeks longer than estimate and the product was not locally made as was the impression from the website.

I always love the quality and fit of this company's clothing. However, it takes several months to arrive and seems to only do so once several requests are made as to its whereabouts. I would recommend this product as the outfits are beautiful. But I would recommend ordering at least4-6 months in advance of any event you are planning in order to reduce stress.

I followed the sizing guide, but it doesn’t fit.

Yall sent me the wrong size. I can't fit into the corset I bought

I really wanted to love this shop. Everything turned out ok, but my item didn’t ship until well after their very padded 10 business day shipping policy, despite being in stock (not backordered). When I reached out to customer service to find out what was going on (via email), it took them a week to respond. So I had plenty of time to wonder if I had fallen victim to some kind of scam, which is a part of the online shopping experience I generally prefer to skip. But they did finally respond, and my item did ship, and it arrived brand new and exactly as described, and I love it. But I’m sorry to say I probably won’t shop here again or recommend it to my friends.

The product as as advertised and my wife liked it, however the customer service was very poor. My order was very delayed, around 2 months to receive it. There is a lot going on in the world so this is not bad but when I ordered the item I was told it would be about 25 business days and when that time passed I contacted the store to get an update via e-mail. Received no answer. Sent and additional E-mail, received no answer. Tried calling, straight to VM. Tried their sites chat, promised an e-mail back, nothing. This went on for weeks. Finally I sent them an e-mail saying if they did not contact me in the next 3 days I would be canceling the order and since they refused to answer me I would do it through paypal. No answer. Within 5 min of me sending my message into paypal they sent me a response e-mail. So they don't have time to reply to any of my messages just asking for information but when I go to cancel my payment they can respond lightning quick? And suddenly my item has "Just" arrived and is almost ready to ship? That is very suspicious. I think don't hear from them for several more days and I send them a, admittedly upset, e-mail and they still don't respond but I do get a tracking number the next day. Why did it take such extreme measures to even get a response? If you know your shipments are delayed why not just send a preliminary e-mail and not require the customer to hunt you down? Why not reply to the customer request, even with a canned response that just says something, "We apologize but due to global events shipments are being delayed by at least XX" Hell that could be automated. This looks extremely poor on the business as a whole and I will likely never shop here again. I should not have to file a complaint with a payment processor just to get a response. And 5 min? You can't reply to me in weeks but THAT you reply to in 5 min? absolutely despicable.

The merchandise is good quality, but the quality of service seems lacking. It took more than two weeks for the products to ship. I ordered the garter and stockings on January 28th, intent on them being a Valentines Day gift, USPS delivered them in two or three days, but the package wasn't shipped from VV until February 14th. I don't expect Amazon.com like quickness, but two weeks, and no communication from VV, seems excessive. Maybe I should have known better, as this has happened almost every time I've ordered from here (4 or 5 times in the past 6 or 7years). Some places will let you know if your products are backordered. I don't like leaving bad reviews, but I'm frustrated that it takes so long or that there isn't a clearer disclaimer stating that it will take so darned long for your stuff to ship. Sorry, please and thank you.