It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Uzzle (theuzzle.com) has 380 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
theuzzle.com
Website
theuzzle.com
Category
Children's Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had a problem with my order and they were great help in resolving the problem and making sure I was satisfied. They were quick to respond and very pleasant to work with. I will definitely order from them again.
DP
Diedre P.
Never shipped, a month out and nothing shipped
I ordered my families christmas gifts on black friday. Thinking that they would surely get sent by christmas. However, to this day... Jan 2nd the items still have not been sent. I contacted customer service to find out what happend. They said one game was on back order. So I requested they send me the other items and I heard nothing. I contacted them yesterday to cancel my order and I've not heard a thing.
Response from UzzleAug 3, 2026
Hi Diedre,
We're truly sorry your Christmas order didn't arrive when it should have. We completely understand how disappointing it was, especially since these were gifts for your family.
At the time, we ran into an unexpected inventory issue that affected one of the games in your order, which delayed the shipment. We know we should have communicated better throughout the process, and we apologize for that.
Your games were ultimately delivered, and to acknowledge the delay and inconvenience, we also provided a partial refund. While we know that couldn't make up for missing Christmas, we wanted to do what we could to make things right.
Thank you for your understanding, and we're sorry again that your first experience with us didn't meet your expectations.
Best,
The Uzzle Team
EB
Elizabeth B.
If I could give a zero I would
I had issues with the game being too hard at our house. issues with return BUT BUT BUT they took care of it and gave me a refund and a sorry and let me have the game which I will pass on. they stood by their word and beyond.
JU
Judy U.
I have enjoyed working with the folks…
I have enjoyed working with the folks at Uzzle. They are very quick to respond to questions or issues and also very knowledgeable. I plan to purchase from them again.
BC
Bev C.
Ordered this game in plenty of time for…
Ordered this game in plenty of time for Christmas, no tracking email was ever sent. Eventually got an e mail apologising but my order wouldn’t be delivered in time for Christmas. Still no confirmation of despatch I will be putting a charge back request in.
Do not use this company directly safer to order from other outlets.
Response from UzzleMar 2, 2026
Hi Bev,
We’re very sorry for the disappointment caused. Due to unexpected delays with our inventory, we were unfortunately unable to fulfill your order in time for Christmas. We have been in communication with you regarding your order and, to prevent any further inconvenience, we canceled it and issued a full refund before the holiday.
We completely understand your frustration and appreciate your feedback. We are working hard to improve our processes to ensure this doesn’t happen again.
Thank you for your understanding.
Best regards,
The Uzzle Team
ED
E. D. and B. J.
we got the uzzle game first last year and enjoy this one, but got Crossico this year and not a favorite
we purchased several times. Last year for gifts with teh Uzzle game we liked. This year we got teh Crossico; not the same fun at all. Customer service was not easy and we had a coupon to use but they did not honor it. Then after much difficulty they worked things out. we got Crossico t try before sending to family and friends. Glad we did not buy for gifts unfortunately. WE played two days to get familiar and it was not much fun. Combinations of letters on cubes are very limiting as to building words for the game and seems the same words must be used each time you play just to win. We will try it a few more times but overall at present, we find it very little fun and a game better played like solitaire. Could not imagine a group game night trying to work on such a small area to build a word. Reviews seem to favor but they cannot mean this game. Love Uzzle the game but not Crossico as I must say it is not a favorite. Love that they actually expanded Uzzle too as we did move through that game in the year we played, and near the ending was seemingly too easy once you get use to it. I still enjoy sharing this one with new players though.
TW
The W.
Ordered this more than 2 weeks ago as…
Ordered this more than 2 weeks ago as it has a 2-7 day delivery time.
Did not arrive and doesn’t seemed to be shipped yet.
No response so far to email queries and now keep getting multiple advertising emails from Uzzle.
Response from UzzleMar 2, 2026
Hi, The Waltons,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers. We also apologize for the lack of response to your previous emails and for the marketing emails you’ve continued to receive during that time.
We have previously requested your order number, but haven’t yet received a response. Could you please provide your order number so we can resolve this for you as quickly as possible?
As soon as we receive those details, we’ll prioritize your case and follow up right away.
Thank you for your patience, and we look forward to sorting this out for you.
Best regards,
The Uzzle Team
RU
Rusty
Not received my order
I too, have not received my order - regardless of constant reassurances!
They blamed technical issues with their carrier - and then I received another email 2 days ago promoting sales on Amazon!
I don't think its a scam, but thoroughly unprofessional.
Not happy: and I will be seeking a refund. Too late for Christmas now.
Response from UzzleMar 2, 2026
Hi Rusty,
We’re very sorry for the inconvenience and completely understand your frustration. This is certainly not the experience we aim to provide our customers.
We previously reached out requesting your order details and would kindly ask that you provide your order number. Once we have it, we’ll prioritize and work to resolve your issue promptly.
Thank you again for your patience. We truly appreciate it and look forward to sorting this out for you as quickly as possible.
Kind regards,
The Uzzle Team