UzzleReviews of theuzzle.com

Hidden Subscription Trap SCAM by The Uzzle Co We ordered ONE specific product - but Uzzle then places us on a "Free" Trial membership. Uzzle Games Support then actually emails us: "Your August 16, 2026 order came with Blockwork on a free trial along side The Uzzle, and that trial started an Uzzle Club Membership, with the terms shown during checkout." "The Membership then sends us a Club Box containing 3 more puzzles AND charges $63.72 as well as billing us for Membership fees !!!??!! It is infuriating to blame ME for not noticing on my checkout that charges I NEVER requested were added BY UZZLE to my bill !!?? In fact, I believe this SCAM maneuver is ILLEGAL in Texas !

FRAUD, you think you are buying a game and then low and behold you notice in your shop ap that you have a subscription. Nowhere in their payment screen does it say you are signing up for a subscription. Then you are glad you are in the 30 day window, but they wont let you cancel there. So you go to their website which wants you to login to a customer portal you do not or have ever set up. It says it will email you a link to set up your account but then they dont send it to you. And if you DONT cancel within the window....then you get sent more games and cant get refunded and if you want to send the game back they charge you to return it. There is no physical location just a PO box, and no phone number, so they basically can be held accountable. They remove/block any comments from people noting its a scam in social media. Horrible Company!!!!

Forced me to take a “free” trial. I did not ask for it, then they charged me $33 for it. I did not ask for it or want it; it just was shipped out. Now I have to ship it back or end up paying $33 for it. It’s very predatory and is basically a scam.

The kids did not enjoy the game and only played once. Additionally, the very inexpensive game they added at the end was a "trial," and I was just charged another $32.52 and they will not take the unopened game back. VERY UNETHICAL BUSINESS PRACTICE!!!

I was also scammed by the hidden subscription for this company. There is no way to cancel your subscription as the request for a "magic login link" to your email never appears. I guess that's what makes it magical. They magically make your money disappear. DON'T BUY ANYTHING FROM THIS COMPANY!

I ordered the Uzzle game for my grandsons. It came with another game that said 'free' on the invoice. Then I got a notice that the 30 day trial was ending and I would be charged for the 2nd game. I replied to them that I did not want the 2nd game and in fact, my grandsons did not like the Uzzle game and I would like to return it for refund. (Their website said to contact them for returns). They did not respond and charged my credit card for the 2nd game. I contacted them two more times to contact me about refund instructions but I have not been contacted.

What was originally thought to be a one time price of 30 for the game turned out to be another 30 for the subscription cost. They have hidden the subscription and what you thought was a one time fee is actually not. Extremely difficult to cancel subscription because no where on their website can you find the “login” page and the email posted for support to cancel does not work and your email bounce back.

I, like others felt I was scammed by ordering a puzzle that included a “gift” which was actually a subscription and. there is nowhere on their site to cancel the subscription or even return the games because I was so upset due to no response to several attempts to contact them . Next step is a BB complaint!