UzzleReviews of theuzzle.com

Unfortunately after spending $70+ can't figure out how to play it. 7 YO grandson very frustrated.

I purchased an Uzzle November 7. one of my pieces had numbers missing on one side. I have emailed, tried to call, made every effort to report that I would like either a refund to purchase another game or simply send me the piece that is faulty. I have had absolutely no response. It is closely approaching the time that I can no longer make an exchange. I had planned to buy several of these for gifts, but I don’t think so now. I brought it over for Thanksgiving and only three of us could play because the fourth set was useless… sure would like the courtesy of a reply.

Update: they did refund quickly. Had they been honest about shipping timing, and communication about cancelation timing, this game would have made a good gift. Honesty makes a good company. Reply to your customers on here, would improve your genuineness. UPDAT: Game actually showed up, but to late. Refused and sent back. Only order if you have time to wait. They need to improve honesty in emails. Go on Shark Tank to increase your way of manufacturing and marketing to speed up deliveries. Now we will see how refund works. UPDATE: Dec. 7th, STILL NO UZZLE. Company mad that I gave them a 1 for review, said if I don't remove, they won't refund me. Not even able to access my order, yet I'm out the money. I ordered this for a gift exchange for December 4. Ordered on November 24. I contacted company and they said they would be shipping it on the 29th. 30th, no, 1st, no. I sent a cancelation of order on November 30, no reply. I sent another cancelation on December 1, no reply. Today, December 2, I sent yet another cancelation. Now a reply saying they can't cancel because item was shipped. I looked at supposedly tracking, says I'm is prepared to ship. This will not make it to me in time, it's 4 days transit, and that's if they really did ship it. DON'T TRUST THEM. I now have to buy another 2 games for our exchange party.

I have have put an order on the Uzzle a month ago and I haven't not received my package still. I has been stuck at the Canadian border for two weeks now. I have contacted the customer service twice now, and both time, they asked me to wait has they have been experiencing delays at the Canadian Border. I can see how that can be possible, but two weeks seems to be a little long to me. The package must have been flagged as extremely suspicious. If you are planning to get this game for a Christmas present or to play during the Holidays, it may be too late for you even if you order it today...