The Swiss ColonyReviews of theswisscolony.com

Love the products. Hate that I’ve had my credit ran three times with an open account. Customer service said they could do that at any time, then they said that twice I have had two accounts open, even though I have signed into my account to place the new orders. Will never use again. Don’t need the extra three inquires on my credit report. They REFUSE to fix it. Made it seem that both times it was my fault. I changed my name with them after a marriage and was then told on two different occasions of them running my credit again, that it was due to my name change. Their system is flawed and I will NEVER order again. I’m disputing them with the credit bureaus and reporting to the better business bureau and attorney generals office. I may even contact an attorney.

I have ordered many different things from Swiss Colony. I called them and asked for a list of ingredients and got the run-around! I will not order from them again until I can see the ingredient list. They must be hiding horribly unhealthy things.

While their stuff is tasty buying anything is a total ripoff. Thought about ordering a few things recently but once I added everything to the cart they were wanting almost $40 for shipping alone. Their shipping rates have always been ridiculous but that was like double then what I had paid in years past. Mentioned to them on Facebook how their shipping rates have doubled. Got a very rude response and all it said was "if you don't want to pay it you don't have to order anything from us". Never again. Would never recommend them to anyone now!

I have ordered a few items on Swiss colony and I had really good experiences with it and their service I have no complaints.

This company supposedly gave a $300 credit limit after I paid my Christmas order on time. I placed an order for some kitchen items for my new place totaling $169. They tell me thar I had to pay my order upfront to get it shipped. Why give someone a credit limit and then I can't use it. I canceled my order and told them to close my account.

They were fantastic! Shipped so fast. The petit fours were amazing, especially the Carrot Cake and the lemon. I ordered them as a birthday treat for myself. Lol

Ordered on 01/11, told to be delivered by 01/19. 01/17/23 arrives in Houston in route to Bandera TX. 01/23/23 order still in Houston. Contacted FedEx and Swiss Colony, neither will respond. Called Swiss Colony, hit prompt for Cust Service, hung up on me twice. Contacting my bank tomorrow.

Promised Christmas delivery and the item never arrived. Paid over $20 for shipping! Customer service told me it will take another 2 weeks to arrive and if it's stale upon delivery to donate it to the Salvation Army. Unbelievable! Do yourself a favor and go to Hickory Farms. Awful people and company to deal with.