The Spanish GroupReviews of thespanishgroup.org

Terrible Experience with “The Spanish Group”Translation Services I recently engaged “The Spanish Group” for a translation from Latvian to English. Their website promised same-day service, fast delivery, and exceptional customer support. Unfortunately, my experience has been anything but nightmare. Order Details: • Language Pair: Latvian to English • Word Count: 321 • Promised Delivery: 1-2 days Today is June 11, 2024, and I have yet to receive my translated document. Despite multiple inquiries, their responses remain vague, consistently assuring me that I’ll receive it within 1-2 days. This delay has caused significant inconvenience, especially since I urgently needed the translation. Issues I’ve Encountered: 1. False Promises: The company’s advertising misled me. Same-day service and fast delivery were key selling points, but they failed to deliver on these promises. 2. Lack of Communication: Their customer service is abysmal. After the initial order confirmation, communication dropped off. They ignored my follow-up emails and inquiries. 3. No Refund or Resolution: When I requested a refund due to the excessive delay, they continued to evade the issue. No refund was processed, and I felt trapped. Recommendation: I strongly advise against using “The Spanish Group”. Their practices border on a scam. If you value your time and money, explore other reputable translation services. Remember, as consumers, we have a right to expect transparency, honesty, and timely service. “The Spanish Group” failed on all counts.

Excellent precise accurate translation. I received translated document and letter of certification of translation in less than 24 hrs after submitting document. Fairly priced service. Will be repeat customer.

I ordered and paid for a sworn translation Dutch-Spanish. I received a certified translation with a certificate that says that the translator is certified for Englis Spanish. When I complained, I was told that they do not do sworn translations and certified only English-Spanish. I asked for a refund but they want only give me a credit, that does not serve me at all.

Requested a refund, they didn’t know the requirements of Ecuador and told me to reach out to Ecuador authorities I was hoping this company came with the expertise and experience on foreign government requirements, so I reached out to the Ecuador embassy which I did, Ecuador said just bring my original paperwork to Ecuador, I told the Spanish group that, and they told me no refunds over the phone, as I was on the phone I got an email asking to confirm my card number for a refund, if I get a refund I will change my review, otherwise it’s definitely a one star service, especially when the company asks you to reach out so you follow the instructions they told you, which I did, I followed the instructions the Spanish group told me to do, maybe they didn’t like the response Ecuador told me, but it’s the honest to God truth.

Solicité traducción de titulo, quedaron en 2 días y han pasado 7, no responden a llamadas, 20 minutos en línea sin respuesta

Only one word to define “Spanish Group” SCAM SCAM I’ve purchase from their website 5 pages to translate, I’ve received only 1. I tried contact through email, the answers were always completely lost - they are at least anything far from organized. Telephone doesn’t exist, chat is an AI enable of understand what you want. Page of complain … this is getting worse… a place to someone if there is someone to laugh on you. Absolutely NO answer. Don’t fall for the SCAM.

They are horrible! I needed a birth certificate translated and even provided a transcription of it. They still misspelled the names on it after it was in the proof reading stage for 5 days! They lack professionalism as they can’t deliver documents as fast as they advertised. DO NOT USE THEM! Especially if you need your documents translated within a certain time frame. I’m convinced they are illiterate!

The experience overall was negative. However, after publishing a very negative post on this page they got back to me and made a refound. I'm not saying I'm happy with the service, but at least they get back to me (after lots of pressure).