The Spanish GroupReviews of thespanishgroup.org

Update: they have since provided a refund for the experience. Therefore, I am editing my review from 1 star to 2 stars. I will not be deleting my review to provide an honest account of my experience for others. I selected The Spanish Group because of their advertised turnaround time and certified translation services, but my experience was disappointing. After placing my order, I was informed that my document exceeded their word limit and was asked to pay an additional fee. While this may be covered in their policies, it was not clearly communicated during the checkout process and came as an unexpected charge after the order had already been submitted. I was also contacted and encouraged to purchase notarization services that I did not request or need - it was a negative customer experience to have what felt like an upsell. If I needed notarization, I would have added it on at check out.  ***Most concerning, the final translation contained a significant error that changed the meaning of the original document. It introduced false information that could have created issues had I not carefully reviewed the document myself. I immediately requested a correction, which further delayed delivery beyond the quoted turnaround time. While customer service acknowledged my request, I was unable to obtain a clear timeline for receiving the corrected document. My overall impression was that the process involved unexpected charges, unnecessary upselling/delays, and a final product that required customer review to catch a major translation error. For a service marketing itself for official immigration documents, I expected a higher level of quality control and customer service.

Me cotizaron, pagué y luego me dijeron que la traducción valía más. Por el afán, pagué y me enviaron la traducción pero NO ME LA ACEPTARON EN EL DMV. Les pedí que me firmarán una certificación y me contestaron que tenía que pagar de nuevo.

La traducción me la enviaron pero no me la recibieron en el DMV. Me dijeron que el traductor tenía que ser parte de la American Translation Association. Les pedí el formulario del transito (4030 Rev 2/16) firmado para acreditar eso y me dijeron que tenía que pagar de nuevo.

To place my order, I uploaded the file that needs translating and payed the amount that they said was due. I then received an email saying that I had only paid for one page when my file was two pages, and that it was going to be double the cost. I am not the one who determined how much to pay, they did! I’m giving 2 stars in the end because after contacting the help desk, they fully refunded my order and were very gracious about it.

Unbelievable!! 💔💔💔 When I paid the bill, nothing was mentioned about price in USD. So Only when they charge me double price, They sent me a receipt!! Supposed to be $71, but they charge me $127!!

I decided to go for another quote from another company but man, The Spanish Group were annoying. They kept emailing me, at least 5 different people said they were my account manager and I notified them I would no longer need their services, but they kept emailing me and I had to move them over to spam. Seriously.

My first order appeared to be lost, as it took me on the phone repeatedly after two weeks of not receiving either an electronic or original. No tracking, and no communication except where I initiated it. Finally Jimmy Bonnett was not only helpful, but made extreme effort to return phone calls, and direct me as to how to find and receive my documents. Still, I had to pay more, and no reason given for the delay. They promote themselves on the website with 100% guarantee, and 100% satisfaction. Needed a second translation, and thought I would give the benefit of doubt - single page. Again their claim of 2-3 days was over a week to receive. Very bad experience, though apparently translation was ok.

Not recommended at all Requested a certified translation, the website indicated it should be ready in 2 business days. After I submit it I shortly receive a message that I have to cover an outstanding balance as the document counts as 2 pages. No problem, I understand so I promptly make my payment. After the delivery day I still haven't received my document, so I email them to check the delivery status and if there is any trouble. I get no reply so I email again half a day later, and they finally send the translated document. However, there are a few mistakes in the translation (roughly 3 words). Since this is an official document it has to be 100% correct, so I request a correction as soon as possible. They shortly reply that they will check it and tell me when it's ready. A day passes and I receive no update, so I email them again. They reply they will check again and contact me later. Another day and still no reply. I has been 4 days since I requested the translation, and I really need to submit the translated document this week. It is really disappointing that they fail to deliver on promised times.