The Sofa Cover HouseReviews of thesofacoverhouse.com

What a long wait

Sofa Cover House was very helpful and replaced free of charge my order when when first time around my item was lost because HERMES delivered to the wrong address.

The product was unsuitable. I requested a return label as instructed by your 14 day money back promise. This was the extreme frustration started. After 2 patronising emails asking if I knew how to install the covers and was I aware of what I ordered? Along came the discount offers to ask me to keep them. Thanks, but no thanks to 25%, 50%, 70% and finally 100% discount!!! I politely said at 50% I do not want your covers even if they were free!! After that as every email came a day later so it took 6 days for them to tell me they would finally give me a refund and to donate them to charity. What a palava!! I ended up having to be very rude to Kimberley in customer services who knows nothing about customer service (be it her own fault or what she was instructed by yourselves) and asking her to escalate my frustration as I was extremely disatisfied with her constant offers and she kept on doing it!! Listen to your customers as it upset me for 5 days having to be unkind as I felt I was not being listened to. Customer is king .....remember that. I am trying to pass the covers on and will do my very best to find a home for them. My one star goes for my only positive comment, the refund has gone into my account today which was a lot sooner than expected however, my experience with yourselves has put me off ordering anything from Facebook adverts ever again!!

We are still awaiting delivery , you didnt reply to my email and yet you want me to rate you ... only one score possible as there is no zero star available . now tell me how you are going to refund me !!!!!

I ordered a cover from them, but they sent me the wrong size cover - or at least I couldn't check if it was, as the confirmation email after purchase didn't describe the item. We exchanged a few emails and I offered to pay for any price difference as I needed a bigger size, but they refused. They said because of the Brexit the UK was no longer part of their market. But I bought it from them, and a few weeks later they are still selling covers in the UK. Do not buy from them. All the fantastic reviews on their website are only from happy customers that they have selected to allow them to write. I was a customer, as I bought one of their products, but they didn't let me write a review. And they have the cheek to say "money back guarantee", unbelievable.

Much too small, did not cover our small two seater sofa

Just like the pictures..needs 2 people to fit them..lovely quality for the reasonable price..

The sofa cover is lovely. A gorgeous colour, feels lovely (soft and velvety) and fits really well. I'm very happy with the product I got for the price I paid. The customer service was also really good. When I sent a query via email it was responded to promptly and with the information I had asked for. I don't know why there are so many negative reviews. My experience was very positive.