The Sofa Cover HouseReviews of thesofacoverhouse.com

My experience started well. The website was easy to navigate and the goods arrived promptly but there the positives end. They were far more difficult to put on my furniture than expected, despite being well within the size guides. The fabric is stretchy but becomes very thin, when the furniture is towards the upper end of the size guide. As a result, after being sat on for a few hours on 2 or 3 different days, by one adult, threads and small pinprick holes were already visible. I took photos and immediately raised a complaint. A month and a half later and there has been no progress. The company seem to be ignoring the issue and just keep telling me that "unfortunately, I will not be getting a refund." I have the whole email train of communication from both sides and today got told by their Customer Service Manager, who I have had several communications with, that I had only raised a quality issue 4 days ago, when I have an email from his team, saying they "Were sorry to hear this" dated from over a month ago! I will be referring this issue to the Retail Ombudsman shortly, when the necessary time period has elapsed. As I have read in other reviews, any attempt to get your money back is extremely difficult. The quality issue aside, the design of the product is also poor. The white "noodles" pop out for a pastime, however deeply you push them in and you are forever re-siting them. I would not recommend this product or this company.

I ordered a cover then saw two more I fancied, so they refunded my single payment and I reordered three covers, receiving a further discount for ordering three. I received my covers in around a week but they didn't fit, I asked for a return so that I could order the next size up. I had to request a return 7 times !!!!! They ignored my first couple of emails, then came back and offered me a 35% refund and requested I recycle the unwanted covers? I declined this and requested a return, the next offer was 50% refund, again I declined, the final offer was 75% refund...again I declined and asked them why they keep haggling with me when the website states returns are possible. I made it abundantly clear that I wasn't prepared to accept anything other than a return and 100% refund. Had they haggled again I was going to ask my bank to reverse the transaction instead, however they finally said that I would be refunded in full. They have refunded my money now, in two transactions strangely but the amount is correct thankfully. Based on their behaviour I'm not bothering to order the larger size now. The covers are ok, you are getting what you pay for, I thought they would be a more rigid fabric but they're more like a stretchy sheet material. So if there's a chance you'll want to return them for your money back then be prepared for a fight.

I read the reviews on here after purchasing and was quite worried however after receiving my sofa cover I felt the need to leave a more positive review. The cover arrived in no time at all and although it's not perfect, there's a bit of slack in places and one foam insert will not stay in place, it has completely transformed my sofa and I couldn't be happier. For what you pay the item is great but its a sofa cover so if you're looking for a new sofa, buy a new sofa! If like me you want a cheap alternative to transform an aged grubby sofa then buy this. The range is good and mine looks just like the picture on the website.

Awful customer service! Asked for refund & returns label, keep telling me that they will offer 30% then 50% refund?! No address on website...not happy, steer clear all!

Absolutely awful service. Asked for a refund as the covers do not fit and they kept offering me a 20% discount to keep them. Then they upped it to 50% then 70%. They were not grasping I just don’t want the god damn covers. Awful quality, awful service, avoid avoid avoid at all costs!!!!!

Hermes didn't deliver the item and lied about where it was delivered, saying it was handed to a resident- later admitted it was chucked in someone's random garden. Contacted the sofa cover company and was told they'd refund and cancel the order then another email saying I'd received the item so they wouldn't do anything, despite the email trail with Hermes being passed on. The staff members in question are "Kimberly" and "Anna". I'm now opening a dispute with PayPal because of this. Awful. Scam. Do not use!

I recently bought two sofa covers from this site and now realise that I have been scammed. I buy a lot of goods on the internet and could kick myself for not spotting that this was another Chinese company pretending to be based in Europe. The covers don't fit and hubby and I have spent hours wrestling with them. Neither are they waterproof. I thought I had checked out the site well before I purchased but was duped by the wonderful reviews. I only saw the trustpilot reviews when I began to suspect that this was a scam. I have contacted the site but will be surprised if I get any response. I don't understand how these sites can continue to operate when so many compaints have been made. I am going to contact BBC Watchdog to see if they can expose this.

Don't use this company. I've never received my product it said on the shop app it was irretrievably damaged but I've had no refund or replacement. Customer service has come up with nothing.