The Sofa Cover HouseReviews of thesofacoverhouse.com

I ordered the wrong one, I tried to return the explanation. I have a corner sofa and I want to get the right one, but no one allowed me to return it

Deeply disappointed that our covers are not in the least water proof as advertised. Feel very let down.

Had a problem with the first order cover was slightly imperfect. They replaced it and produce is really good. Have ordered 2 more!!!

Excellent service, good communication ,arrived quickly within time specified. Covers are good colour and appear to be good quality, but have only just fitted them, they fit well and have certainly made an improvement to my old sofas.Will be ordering a set in a different colour, for washing changes have not washed them yet, so unable to comment further.

We bought two of these (2-seater & 3-seater) couldn't get this to fit, tried so many times, emailed them to ask for help before the end of the return period, they seemed helpful but when I finally decided that I couldn't get this to fit they said we were outside of the return period and only offered 35% of the original cost. Then when reviewed on their site they didn't show, they only show 3 star and above reviews! Avoid!!!!

AVOID! AVOID! AVOID! When the covers eventually arrived, I went to fit one of them but the tie snapped off. When I emailed about this defect I was offered a 30% refund and I didn’t need to send them back. I replied that one of the covers was defective and I hadn’t even opened the other so was entitled to return for a full refund. (As I also wasn’t happy with the quality or fit of the cover). I was then offered a 50% refund, which I felt like the best offer I was going to get so I accepted. At least they replied to my emails but I really felt like I was totally ripped off, as others seem to have experienced too.

Bought 3 covers. Arrived after about 2 weeks and the quality was crap. Emailed for a refund and went through the most excruciating week long exchange of them offering me discounts, discounted refunds. It felt like I was never getting money back. Eventually, after persisting, I got full refund. SCAM COMPANY, AWFUL PRODUCT, AWFUL SERVICE. AVOID AT ALL COSTS.

Recently bought a setee cover from this company. Ordered the correct size but unfortunately it is not a good fit on our setee and the colour is also quite different to the website, so I contacted them to ask for a return label. Since then our daily email exchange has become excruciating. They have no intention of honouring their '100% satisfaction or money back' claim and instead keep making me bizarre offers. I have no doubt that I will never get my money back. Do not use this company - disgusting customer service.