The SillReviews of thesill.com

Non existent customer service! I received my order last week but was missing 3 out of the 4 items that I ordered. I have been waiting online with their AI chat for 20 minutes but no one has responded yet. I also emailed on Friday. I can’t even do a charge back because I used a gift card. You should have a dedicated team who responds to order concerns within 24 hours and a phone number where you can be reached. What’s worse is that the retail stores can’t help or guide you in the right direction with either. Not to mention EVERYTHING is overpriced!

1st of all…I was appalled when I saw the comments of others on this site. DO NOT by any means listen to the bad reviews about this company. I purchased my first plant (literally the first plant I ever owned) from the sill back in 2019. Today, Jade is 4 years old and she is a monstrous monstera. She is in her fourth and final pot and she’s alive today thanks to the careful packaging and guidance of their wonderful support team. I just purchased my second plant, Princess Penelope (a pink princess philodendron, obviously lol) who also arrived perfectly happy and healthy. She already has 2 new leaves and is adjusting beautifully to her surroundings. The reason I am leaving this review is because I personally reached out to the company to thank them since I wasn’t able to leave a review on their website and they directed me here. I can’t imagine why anyone would have anything negative to say about this company and I hope more satisfied customers reach out because their rating is really unfair.

DON’T DO IT!!! I ordered a large monsterra that cost $170. It took over 10 days to get to me. No tracking just an email that says they only ship when the temperatures are nice (2-6 business days). The weather where it’s going to has been in the 50s and 60s. When I messaged them about it they had no eta for my plant only thing they could offer me was a refund. So after 10 days I got no plant and a refund.

I purchased a large plant for $244. When it arrived it had dozens of broken or torn leaves and was half the size it was supposed to be. They said that it would be 35-42 inches and it was a generous 25 inches. Also the upcycled pot was the cheapest piece of plastic I have ever seen. I could have purchased better quality at the dollar store. When I contacted customer service they only gave me a partial refund and told me I could return it at my expense. This plant will not live long and it’s not at all what I expected. I would never ever order from this company - please do yourself a favor and don’t order these plants for yourself or your loved one. They need better quality control.

Last year, I bought a Medium Norfolk Pine. It was wonderful, full, almost 2 feet tall. I was able to decorate it with about 10 ornaments. I gave it as a gift after Christmas, and it is thriving. This year, I bought the same exact size and plant for myself. It has major gaps between branches, not pretty, and the branches are so thin I cant hang the lightest ornament., It's also barely a foot tall. Christmas hasn't even gotten here, and it is dying. The branches and pines are dropping. I contacted customer service and was gaslit, told the plant is how it's supposed to look at it looks wonderful. The Sill is already overpriced, but the convenience made it worth it. But I would say- go to your local plant shop.

Customer service representative was mean because i filled out the survey that my plant died in transit

Placed order, months went by, and it never came. I only found that the item was out of stock once I reached out to support. This shouldn't happen with a company that specializes in online orders.

I got a birthday present: 4 pots with plants. The plants arrived damaged. I am trying to contact them now for over 3 weeks. They only responded once Ans said they will send a replacement which didn’t arrive. All my follow ups are un answered. Do do not buy from them. There are so many other options.