Zhenduo H.
I'm suffering because of your company's mistakes
I also don't understand why bed items were sent to me without fittings. The company didn't believe they were missing my parts at first. I emailed them for three days before they replied and I did miss an important beam in the middle. They forgot to mark the absence of the accessory when they recycled it. Isn't that a scam? The bed cannot function properly without this beam. They found a screenshot of a Twinsize accessory on Amazon and gave it to me. My bed is kingsize. No one at the company checked to see if accessories were missing? And instead of actively helping me contact the bed company to find the parts, they gave me $150 to get rid of. I'm exhausted from all this stuff. I needed to find my own accessories and re-call the movers to help me up the stairs. It took me a lot of time and cost me a lot more than $150 in expenses close to a thousand. The employee told me that all follow-up questions had nothing to do with the company. Yeah, but none of this is my fault. I'm not in New York, but I already have people staying at my house. I wouldn't let a friend sleep on the floor, would I? I can't believe they made me wait until I got back to New York to move up so I didn't have to hire a moving company. None of this is my fault. People in the company respond to emails very, very slowly.
Response from The Return CompanyJul 5, 2023
Hi Zhenduo, we are very sorry your order arrived with some missing parts, unfortunately the client that returned the item marked as complete and items gott repacked, our business model is return items and original retailer can sometimes dispatch parts but not always, that's why it was not as simple as getting them to send an extra part and a refund was issue, according to our records you were ok with this option vs a full refund. We are sorry that was not enough and extra inconvenices. We have a small team and yes it can take longer to get back to every client, we do our best.