The Return CompanyReviews of thereturncompany.com

Only received half our order. They wouldn’t let us return the dining chairs we did receive that were purchased to coordinate with the four chairs we never received. Horrible customer service. Will never purchase anything from “the return company” again.

My experience was great. Provided good service and communication thru out the whole process. Would definitely recommend.

Very bad customer service. Let us say no customer service you are on your own. Never return any calls or texts. They think they are doing a favor to you. May be it is okay in other countries but here I thought we cared for customers. Delivery person (lead of team) had big attitude and didn’t care for the furniture. When he started taking out covering blanket in the driveway, I requested politely, could you please take it once the chairs are inside the house. He made face and took first 2 chairs half opened. Then he took out the blankets in the drive way for remaining 4 chairs and brought them in. Definitely dirt got in the bottom. This was not a courtesy delivery. I paid dearly for these to be delivered. If their job depends on people like us ordering don’t they have the obligation to do it right? Hope I am not asking too much here. If this person has better skills and don’t want to do this job, go find what he likes. Hope company that hires these people read these reviews and train these people properly or find who is willing to do it right.

Extremely frustrating vendor to deal with once you have purchased an item. Very vague and non-responsive in providing delivery dates. They do not correspond other than text and email which they don't respond to. I will absolutely not do business with them in the future. In response to your update. You have absolutely not replied to every text and email. The ones you have replied to have taken days for a response.

Not a trustworthy company would not recommend they are use of third party delivery that don’t fulfill obligations and they don’t have phone support super sketch

I love my sofa. I can’t remember how I found out about TheReturnCompany, but I’ll definitely be back. Easy delivery within 2 weeks (they wanted to deliver sooner but I was planning for the quoted 15 day fulfillment time so I asked it to be pushed back. The day off, I got a text around 7am saying my delivery would be at 8am. By 9am, my furniture was assembled and all packaging materials removed. All items were carefully wrapped in moving blankets and taped. The movers did an excellent job. I also love that they rank products on their website for condition (since you can’t return items you receive). What I didn’t like: - trying to get assistance from their Customer Service via text before placing an order was impossible… I had so many questions before my first order (I think I sent about 6 texts with questions over 2 weeks) and basically had to buy before being able to speak to anyone… - I do appreciate knowing which day my delivery was happening but having to wait until the morning of to know an actual time was difficult and would be even more difficult for customers with scheduled work/childcare/etc But- I love my sofa and will give lots of positive feedback and recommendations to friends. Thanks so much!!

We love our sofas and and everything we have from the return company. I check the website all the time the new inventory. Shout out to Brittany who was we so kind, helpful, all around amazing and made communication and delivery fast and easy. Highly recommend!

I must say it was nice to deal with Brittany to assist me in buying my stools she was extremely quick to respond to any questions and helpful with placing my order. I would highly recommend The Return Company