The Return CompanyReviews of thereturncompany.com

UPDATE: We did ultimately get a refund from the company on the items that could not be delivered or picked-up. They seemed disorganized but legitimately trying to have a company just not actually getting stuff done for whatever reason. This caused us a lot of wasted time and money; albeit, we could have really benefited from the excellent discounts if we'd received what we ordered. It's a nice idea. Maybe they will get it together someday. -------------- Original Review: Unfortunately I think this is a scam company. They are difficult to contact, and will not call you over the phone-- only text. They keep sending us the exact same text message about delivery dates, and we tell them to go ahead and deliver, but they never reply again. Days go by, and then the same text message with an apology for the delay. Then they say they can't get half of our order delivered for another month (It's supposed to be IN STOCK returns sitting in a warehouse in our own city, so I don't get this part, especially when we offered to pick it up). They won't answer any questions about what happened to the other half of the order, and they won't return emails even when we tell them we're calling the bank. RUN far away from this company. They either don't give a crap, or they are a scam. Either way, they don't deserve to own a credit card merchant account if they are playing with customer's money and time like this. If they ever deliver anything, I will update my review. Otherwise I will have to call my credit card company to dispute the charges. What a hassle!!

So far their communication has been underwhelming. They are supposedly picking up a couch I’m returning but the person emailed me saying they’d call me one day and then I had to reach out only for them to say sorry can’t do it until next week but can’t schedule me? If you have time next week why can’t you schedule me? You’d think if they are going to re-sell the item that they’d want inventory.