The Return Company Reviews | Read Customer Reviews of thereturncompany.com

The Return CompanyReviews of thereturncompany.com

3.869 reviews
Furniture Stores
221 Canal Street, New York, New York

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The Return Company

About The Return Company

The Return Company is an online marketplace where you will find incredible offers from some of the best furniture brands (Up to 70% OFF) on recently returned open-box furniture in all major cities across the United States. Enjoy fast and free delivery in your city.By shopping locally, you help reduce CO2 emissions by up to 95%. For us, it's all about providing exceptional customer care, sharing beautiful designs, and promoting a more sustainable planet.Find a new favorite piece or refresh your entire home with a makeover!

The Return Company (thereturncompany.com) has 69 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: thereturncompany.com
Website: thereturncompany.com
Category: Furniture Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: April 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Return Company reviews

69 approved reviews, newest moderated first

Christine N.
Mar 20, 2024
Everything is good
Everything is good
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Rafael C.
Mar 18, 2024
Horrible Customer Service
Horrible Customer Service. Costly delivery fee and unreliable delivery services. Canceled the first time without advance notice. I actually had to reach out to them to check if the item was still en route, they mentioned the driver canceled at the last min. It was rescheduled to another day, and they still didn't confirm delivery the day before or deliver the item. I reached out to them and they never responded. WORST WEBSITE. DO NOT ORDER FROM HERE! THE LOW PRICES WILL DECEIVE YOU AND THEN YOU HAVE TO DEAL WITH THE HEADACHE AFTERWARDS. Ended up contacting my CC company.
Response from The Return CompanyMar 27, 2024
Dear Rafael, We sincerely apologize for the negative experience you had with our delivery services. As a small company, we have recently faced challenges with our customer service staff quitting unexpectedly, leading to disruptions in our usual operations. We understand the frustration caused by the canceled delivery without advance notice and the lack of communication regarding the rescheduled delivery. This is not the level of service we strive to provide, and we are deeply sorry for any inconvenience caused. We are actively working on resolving these issues and improving our communication channels to ensure a smoother experience for our customers in the future. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. If there is anything we can do to make this right for you or if you have any further questions, please don't hesitate to reach out to us directly. We hope for the opportunity to regain your trust and provide you with a better experience. Sincerely, The Return Company
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Laura
Feb 7, 2024
Great products, delivery and customer service
I got great quality nightstands - they are super modern and arrived in perfect condition. In addition, customer service and delivery were also great. I really appreciated how customer service kept me in the loop about the status of my shipment. I also really liked the delivery service they provided, Clutter, since it kept me informed of when they would arrive to deliver my nightstands the day of. Thank you!
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David C.
Jan 31, 2024
Great product and customer service
Great product and customer service. I will buy here again.
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Dan G.
Jan 30, 2024
great service and value
great service and value. Products were accurately described
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Vital B.
Jan 26, 2024
Best place to buy furniture
Best place to buy furniture
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Kristen K.
Dec 17, 2023
Purchase to pick up in only 24 hrs!
I had a super easy experience buying and doing local pick up all within 24 hrs. I love Rove Concepts, their quality is unmatched. When I spotted a $1k chair for $200, it was clear it was worth the risk to try. I’m SO glad I did, and I’m totally obsessed my chair. It is gorgeous and I saved $900! The chair was in perfect and flawless condition. I went over the chair with a fine tooth comb and there’s not a single blemish. Thank you so much, I’ll be back to shop more!
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Reginald M.
Dec 13, 2023
Very chic and modern dining chairs.
I found a really nice set of dining chairs in Austin, Texas. It was arranged for me to pick them up and the whole experience from start to finish was very pleasant. When I arrived, the Return Company representative was extremely nice and easy to work with. They kept me up to date with my order the entire time. This was my second time purchasing from them and I will definitely buy from them in the future.
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