The Real Leather Co.Reviews of therealleathercompany.com

i purchased a bag and wore it one time. the strap started coming off the bag. i contacted customer service and they refused to help.

Received a bag from The Real Leather Company as a birthday gift. The first time I used it, one of the straps popped off. I wrote to customer service to ask for assistance in repairing it, and they took several days to respond asking for a photo. I sent a photo. Then several days later they asked for an order number. The original buyer didn't have the order number, so they told me there is nothing they can do. No other effort to help. Extremely disappointed. I cut the bag into smaller parts to use it for other things around the house. Definitely not what the gift-giver imagined.

Definitely do not trust reviews posted on The Real Leather website or Judge.me! I tried to post a negative review on both sites to warn people so they could avoid our horrible experience and both reviews were blocked. The bag we ordered, “The Daily”, shipped internationally, which we were not aware of. It took three weeks to arrive, which we were not warned of and did not expect. Since my husband was planning to use it for an upcoming business trip, that was an annoyance but that was just the beginning. It arrived with no box and no protective covering, just a plastic bag. Literally a plastic bag with tape and a homemade label. This item shipped from India, despite the company’s claims of producing in the US. The bag arrived crushed and misshapen, also the wrong color. When we touched the bag lightly, color came off the bag onto our hand, leaving white marks on the bag. It also had a large grease stain, peeling, uneven stitching, loose threads and multiple scratches. It did not look or feel like leather and there was no branding or confirmation that it was in fact leather. If it was indeed leather it was the cheapest quality imaginable. We reached out to the company the same day expressing our disappointment and requesting a refund and they were extremely unhelpful and uncommunicative. After they dragged it out for three weeks, we got our credit card company involved which was the only thing that led to us recovering our money. Do not purchase from this company!! The products are abysmal quality and their customer service is even worse than their products.

The color of the leather bag I received was nothing like the photo and the leather was severely creased upon arrival . I immediately requested to return it. I as told that any items purchase with a discount promotion are not eligible for returns. Buyer beware. DO NOT BUY from this company!

Update: 522 days since this experience The Real Leather Company is now attempting to remove this review from Trust Pilot, I standby my review. Avoid this company at all cost. This is not an exaggeration but this is the worst company I have ever had to deal with. The reviews on judge.me are false, as others have stated they won’t allow a negative one to be posted. More information: I purchased a messenger bag from them and the quality was not what I was expecting, I won’t go in to too much detail on the product but to sum it up it’s a cheaply made product worth a fraction of what they sell them for. The quality was so bad that out of spite I wouldn’t accept a $60 credit and forced them to initiate a return. The return is where the nightmare begins, it took an entire month to get through the return process with them, at first they refused to return and kept trying to offer me discounts, exchanges, everything but a return, I had to escalate to PayPal in order to even get a response at one point, and I believe that is the sole reason they allowed me to return it, I truly believe had I not gone through PayPal I would have been ignored and refused a return.

I ordered a bag for my husband, which he didn't like. I sent an email to get instructions to return it , bc they have no phone number listed. The response time is 5 days. They refund the money if the item is sent back within 30 days from ordering it. It took 2 weeks to get the bag. Don't buy from them, unless you want to keep it no matter what.

I would avoid this company and purchase elsewhere. I requested to cancel my order 5 hours after placing it but they claimed it had been processed already. It took a further 5 days to ship so plenty of time to actually cancel it. I have requested the returns process but this has been ignored. They will not tell me how to return this bag so their 30 day guarantee is a lie. They have refused to answer any emails since 1 December. I would not purchase from here ever again and recommend any potential buyers purchase elsewhere. Edit: they will not publish my review on their website or judge.me so you cannot trust their reviews. Dishonest, scam company.

I ordered The Sitka. It is a nice bag, high quality but far too large for my needs. In trying to return it within their 30 day window to do so, I cannot get ANYONE to give me directions as to how to do it. Nothing was packed with the bag instructing how to return the bag. They have repeatedly answered my emails offering me a statement credit to keep it but refuse to give me instructions as to how to return even though I have made repeated requests. Horrible service as I believe they are trying to exhaust my 30 day window so they do not have to issue a refund.