therapyden.comReviews of therapyden.com

Response from therapyden.comAug 27, 2026

Thank you for taking the time to write this, and we are sorry this has been your experience. Cancellation is self-service from your Account Settings, and our Refund and Cancellation Policy is published on the site. If you cancelled and a charge still went through afterwards, that is not how it should work and we want to look at it with you: please email [email protected] with the email address on your account and a human will check the cancellation record and the charge directly. On referrals, volume varies a lot by location, specialty and local competition, and we will not pretend otherwise. We read every message at [email protected] and we keep fixing things.

Response from therapyden.comJun 4, 2026

Hi, thank you for taking the time to flag this, and we are sorry these inquiries turned out to be fake. We want to be clear that these messages are not generated by TherapyDen. They come from outside scammers who are currently targeting therapists across every directory and listing platform, and we take them seriously: we block the senders as soon as they are reported and we keep tightening our filters. We would really like to look into your specific case and make it right. Could you email us at [email protected] so we can find your account and help you directly? Thank you for being a member, and again, we are sorry for the experience so far.

Response from therapyden.comJun 4, 2026

Hi Doug, thank you for raising this, and we are sorry for the frustration. Our records show we replied to your first email on May 17, the day after you reached out, and we have stayed in contact since to get to the bottom of it. On the profile itself, it is complete and is in fact included in our search results. Here is the detail that explains what you saw: when you are logged into your own therapist account and you search the directory, the system does not show your own profile back to you in the results. But anyone searching while logged out, or from a different account, sees your profile normally in those same searches. So clients looking for a therapist in your area do find you, even though you cannot see yourself while you are logged in. We are glad to keep helping any time at [email protected], and we would welcome the chance to turn your experience around.

Response from therapyden.comMar 21, 2026

Hi JH, Thank you for taking the time to share your experience, and I appreciate the kind words about our website design. I am sorry you ran into issues with being signed out during profile creation. We identified this as a session handling issue and our development team has implemented a fix. Profile data should now be saved correctly throughout the process. If you would be open to giving it another try, I would love to make it right. Please feel free to reach out to us directly at [email protected] and I will personally make sure your profile setup goes smoothly. Thank you again for your feedback. It genuinely helps us improve. Customer Care, TherapyDen

Response from therapyden.comMar 2, 2025

Thank you for your feedback. The vast majority of our users do not experience spam issues. However, we have received email feedback indicating that some users have encountered spam and automated messages. To address this, we have recently invested in two new protection measures designed to filter unwanted messages and secure communications. We take feedback regarding profile visibility very seriously. Our traffic and keyword positions are publicly available through tools such as SEMrush, so you can see that we are among the top three leaders in the therapists niche. We continually invest in our SEO team, which is why most of our users enjoy excellent visibility and regular referrals, resulting in a strong ROI. While a few isolated technical issues may occur, we are always working to improve our system to ensure every profile is showcased according to our high quality standards. Could you please confirm whether you fully completed your profile when you were a premium subscriber? A complete profile is essential for optimal referencing. I have taken note of your feedback regarding the immediate loss of paid benefits upon cancellation and have forwarded it to our IT team for further review. Thank you again for your input. Please feel free to ask any additional questions or share further concerns.

Response from therapyden.comMar 11, 2025

Thank you for your feedback, and we're sorry for any confusion or frustration you experienced. To clarify, TherapyDen does offer a completely free profile option allowing therapists to create and list their practice. However, enhanced visibility in internal search results is a feature included in our premium subscription so the premium members can have more referrals. Clearly indicated during the signup process. But even the free profiles are appearing in the Google search results. We consistently invest in our platform to provide therapists with strong visibility and valuable client referrals. Your feedback helps us improve our communication regarding free and premium features. We appreciate your input and hope you'll consider exploring TherapyDen again in the future.

Response from therapyden.comMar 11, 2025

Thank you for your feedback, and we sincerely apologize for any confusion or frustration regarding your billing and profile visibility. Our premium subscription is $30/month, not $10. Regarding leads and profile visibility, the profile have to be fully completed, as this significantly impacts search results. We continuously invest in improving our platform's visibility and referral quality through investments in our SEO team, and we're committed to addressing your concerns. Your satisfaction is very important to us. We appreciate your feedback and hope you'll consider exploring TherapyDen again in the future.