TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 23, 2026

Hello Moi, We’re really sorry to hear about your experience. We completely understand how concerning this must feel, especially when you’re not receiving timely responses. We are currently experiencing a higher-than-usual volume of inquiries, which has unfortunately affected our response times. That said, your request is important to us and should not go unanswered. Please reach out to us directly at [email protected] and include your order details, referencing this review, so we can prioritize your case. We’ll assist you with both your return request and ensure any active subscription is cancelled promptly. We also want to reassure you that we take concerns like this seriously and are continuously working to improve our communication and support experience. Thank you for your patience. Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hi Char, We’re really sorry to hear you’ve had trouble reaching us. We understand how frustrating that must be. This isn’t the experience we want for our customers. We are currently experiencing a higher-than-usual volume of inquiries, which has unfortunately impacted our response times. That said, you should still be able to get the support you need, and we sincerely apologize for the delay. Please reach out to us directly at [email protected] with your order details and reference this review so we can prioritize your case and assist you as quickly as possible. We truly appreciate your patience and are actively working to improve our response times moving forward. Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hello Dawn, We’re really sorry to hear about your experience, we completely understand how frustrating this situation must feel, especially when you received an order you didn’t intend to place. That’s certainly not the experience we want for our customers. If there was any error in fulfillment or ordering, we take that very seriously and want to make it right. You should not feel stuck paying for something you didn’t request. Please reach out to us directly at [email protected] and reference this review so we can escalate your case. We’ll review what happened with your order and work toward a fair resolution, including revisiting the return shipping concern. We also appreciate you bringing this to our attention. Feedback like this helps us improve both our processes and policies moving forward. Thank you for your patience. Best Regards, John of TheraPetMD