TherapetMDReviews of therapetmd.com

Response from TherapetMDMay 13, 2026

Hello Darren, Thank you for sharing your experience, and we’re really sorry to hear the diffuser didn’t work as you had hoped. We completely understand how frustrating that must feel. Every dog responds differently to calming pheromones, and while some pets show changes within days, others may take a few weeks or may not respond if the behavior is linked to other factors such as training, medical, or environmental causes. To help ensure the best results, we usually recommend keeping the diffuser plugged in continuously in the area your dog spends the most time and avoiding placement near open windows or behind furniture. We truly appreciate your feedback and would be happy to help troubleshoot further if needed. Please feel free to reach out to our support team at [email protected] so we can assist you directly. Best Regards, John of TheraPetMD

Response from TherapetMDMay 13, 2026

Hello Hayley, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with the diffuser. We completely understand how concerning it must have felt to notice warmth and a burning smell, and we sincerely apologize for the distress this caused. Please know that the safety of our customers and pets is extremely important to us. Our team is already reviewing your case, and one of our support representatives has also sent you an email regarding the concerns you raised. Please kindly check your inbox (and spam/junk folder just in case) so we can continue assisting you directly. While plug-in diffusers can become warm during normal operation, they should never create an unsafe experience, and we appreciate you bringing this to our attention so we can investigate further. Again, we sincerely apologize for the inconvenience and concern caused, and we appreciate the opportunity to look into this further for you. Best Regards, John of TheraPetMD