Denise O.
If I could give it a ZERO star rating I…
If I could give it a ZERO star rating I would. I ordered two sets for 2 different rooms and got 4 refills. This was a total waste of money. Decided to be fair and give the diffusers a fair chance to work. Weeks later? Well, the good news is that we now know where to look for "accidents." Our puppy makes it her mission in life to do her business indoors -- on the carpet, right under the diffuser. SAVE YOUR MONEY!!
Response from TherapetMDApr 22, 2025
Hello Denise, We're truly sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to share your feedback. We completely understand how frustrating it must be when you're hoping for improvement and don't see results. While our diffusers are designed to promote a calming environment and support positive behavior, we understand that every pet is different, and sometimes additional behavioral reinforcement may be needed alongside our products. We’d love the opportunity to make this right and see if there’s anything else we can do to help. If you're open to it, please reach out to our support team at [email protected] with your order number—we’d be happy to look into a resolution for you. Thank you again for giving our product a try, and we wish you and your pup all the best moving forward. 💛 Best Regards, Dawtie of TheraPetMD




