Arnaldo G.
I signed up for a 30 day trial of this…
I signed up for a 30 day trial of this app as it was recommended by the APTA. I browsed and attempted to use the exercise library they have. It is not what I wanted for my patients. I was caught unprepared to find out that a day prior to the end of trial period. I was billed the full year membership. Worst they dont respond to your email that you are canceling your membership. Therapists be warned. It i were to compare it to what medbridge has this program is a 1/100. I am not kidding.
Response from The Prehab GuysMay 28, 2025
We’re truly sorry for the frustration this has caused, especially that you haven’t heard back from us yet — we completely understand how disappointing that can be. Please know that you should be receiving a follow-up email from us shortly regarding your account. In the meantime, we kindly ask that you check your spam or junk folder to ensure our messages haven’t been missed. We appreciate you giving the platform a try and are sorry to hear it didn’t meet your expectations. While we aim to provide a valuable resource for clinicians, we recognize it’s not always the right fit for everyone — and we want to make sure this situation is resolved fairly. If you have any lingering concerns or would like us to take another look at your cancellation request, feel free to reach out directly at [email protected]. We're here to help. Thank you for your patience, The Prehab Team



